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Reel/Frame:044166/0901   Pages: 66
Recorded: 10/10/2017
Attorney Dkt #:030786-0812
Conveyance: NOTICE OF GRANT OF SECURITY INTEREST IN PATENTS (FIRST LIEN)
Total properties: 442
Page 5 of 5
Pages: 1 2 3 4 5
1
Patent #:
9860377
Issue Dt:
01/02/2018
Application #:
15397010
Filing Dt:
01/03/2017
Title:
APPLYING USER PREFERENCES, BEHAVIORAL PATTERNS AND ENVIRONMENTAL FACTORS TO AN AUTOMATED CUSTOMER SUPPORT APPLICATION
2
Patent #:
9990638
Issue Dt:
06/05/2018
Application #:
15407524
Filing Dt:
01/17/2017
Title:
PROVIDING DATA MESSAGING SUPPORT BY INTERCEPTING AND PROCESSING RECEIVED SHORT MESSAGE SERVICE (SMS) MESSAGES AT A CUSTOMER SUPPORT SERVICE
3
Patent #:
9871919
Issue Dt:
01/16/2018
Application #:
15413615
Filing Dt:
01/24/2017
Title:
USER INPUT DRIVEN SHORT MESSAGE SERVICE (SMS) APPLICATIONS
4
Patent #:
10575144
Issue Dt:
02/25/2020
Application #:
15414284
Filing Dt:
01/24/2017
Title:
METHOD AND APPARATUS OF PROCESSING DATA DISPLAYED ON A MOBILE STATION INTERFACE BASED ON USER PREFERENCES
5
Patent #:
10389881
Issue Dt:
08/20/2019
Application #:
15430598
Filing Dt:
02/13/2017
Title:
MULTIMODE SERVICE COMMUNICATION CONFIGURATION
6
Patent #:
10362171
Issue Dt:
07/23/2019
Application #:
15430643
Filing Dt:
02/13/2017
Title:
MULTIMODE SERVICE COMMUNICATION CONFIGURATION
7
Patent #:
11818292
Issue Dt:
11/14/2023
Application #:
15430671
Filing Dt:
02/13/2017
Title:
MULTIMODE SERVICE COMMUNICATION CONFIGURATION
8
Patent #:
9749465
Issue Dt:
08/29/2017
Application #:
15432618
Filing Dt:
02/14/2017
Title:
IDENTIFYING RECORDED CALL DATA SEGMENTS OF INTEREST
9
Patent #:
10200334
Issue Dt:
02/05/2019
Application #:
15437849
Filing Dt:
02/21/2017
Title:
METHOD AND APPARATUS OF PROVIDING LIVE SUPPORT SERVICE IN A NOTIFICATION SYSTEM
10
Patent #:
10389880
Issue Dt:
08/20/2019
Application #:
15444602
Filing Dt:
02/28/2017
Title:
SHORT MESSAGE SERVICE (SMS) RESPONSE AND INTERPRETATION APPLICATION
11
Patent #:
9942745
Issue Dt:
04/10/2018
Application #:
15458547
Filing Dt:
03/14/2017
Title:
PROXY SERVER AND METHOD THEREOF FOR FORWARDING LOCATION REQUESTS TO A POSITION DETERMINING ENTITY
12
Patent #:
10009474
Issue Dt:
06/26/2018
Application #:
15464604
Filing Dt:
03/21/2017
Title:
METHOD AND APPARATUS OF PROCESSING USER DATA OF A MULTI-SPEAKER CONFERENCE CALL
13
Patent #:
10455086
Issue Dt:
10/22/2019
Application #:
15471116
Filing Dt:
03/28/2017
Title:
INTELLIGENT INTERACTIVE VOICE RESPONSE SYSTEM FOR PROCESSING CUSTOMER COMMUNICATIONS
14
Patent #:
9911115
Issue Dt:
03/06/2018
Application #:
15471736
Filing Dt:
03/28/2017
Title:
SYSTEMS AND METHODS FOR CONDUCTING TRANSACTIONS WITH A CUSTOMER USING TEXT MESSAGES
15
Patent #:
9913115
Issue Dt:
03/06/2018
Application #:
15478721
Filing Dt:
04/04/2017
Title:
SYSTEM AND METHOD FOR IDENTIFYING SMS MESSAGES FROM MULTIPLE ORIGINATORS USING A SHARED SHORTCODE
16
Patent #:
9935966
Issue Dt:
04/03/2018
Application #:
15484328
Filing Dt:
04/11/2017
Title:
METHOD AND SYSTEM FOR MESSAGE DELIVERY SECURITY VALIDATION
17
Patent #:
10586233
Issue Dt:
03/10/2020
Application #:
15484772
Filing Dt:
04/11/2017
Title:
THIRD-PARTY AUTHENTICATION SYSTEMS AND METHODS
18
Patent #:
9998594
Issue Dt:
06/12/2018
Application #:
15484901
Filing Dt:
04/11/2017
Title:
PROVIDING DATA MESSAGING SUPPORT BY INTERCEPTING AND REDIRECTING RECEIVED SHORT MESSAGE SERVICE (SMS) MESSAGES
19
Patent #:
10244108
Issue Dt:
03/26/2019
Application #:
15490204
Filing Dt:
04/18/2017
Title:
SYSTEM, METHOD AND COMPUTER READABLE MEDIUM FOR CALL CENTER MANAGEMENT
20
Patent #:
10193842
Issue Dt:
01/29/2019
Application #:
15496147
Filing Dt:
04/25/2017
Title:
WORKFLOW MANAGEMENT AND CORRESPONDING INTEGRATED NOTIFICATION PROCESSING PLATFORM
21
Patent #:
9978081
Issue Dt:
05/22/2018
Application #:
15496385
Filing Dt:
04/25/2017
Title:
METHOD AND APPARATUS OF REQUESTING CUSTOMIZED LOCATION INFORMATION AT A MOBILE STATION
22
Patent #:
9924039
Issue Dt:
03/20/2018
Application #:
15596474
Filing Dt:
05/16/2017
Title:
MOBILE CARE WITH A VIRTUAL QUEUE
23
Patent #:
10051118
Issue Dt:
08/14/2018
Application #:
15596599
Filing Dt:
05/16/2017
Title:
ELECTRONIC CARD DELIVERY AND COMMUNICATION CHANNEL INTEGRATION
24
Patent #:
9986092
Issue Dt:
05/29/2018
Application #:
15605571
Filing Dt:
05/25/2017
Title:
AGENT APPLICATION AND INTEGRATED CALL PROCESSING PLATFORM
25
Patent #:
10075591
Issue Dt:
09/11/2018
Application #:
15605592
Filing Dt:
05/25/2017
Title:
AGENT APPLICATION AND INTEGRATED CALL PROCESSING PLATFORM
26
Patent #:
10341489
Issue Dt:
07/02/2019
Application #:
15605607
Filing Dt:
05/25/2017
Title:
AGENT APPLICATION AND INTEGRATED CALL PROCESSING PLATFORM
27
Patent #:
10171653
Issue Dt:
01/01/2019
Application #:
15614828
Filing Dt:
06/06/2017
Title:
INSTANT SUPPORT AGENT CALL SETUP AND CALL CONNECTION APPLICATION
28
Patent #:
10614169
Issue Dt:
04/07/2020
Application #:
15614932
Filing Dt:
06/06/2017
Title:
SCRIPT UNIQUE PROMPTS
29
Patent #:
10511713
Issue Dt:
12/17/2019
Application #:
15621006
Filing Dt:
06/13/2017
Title:
IDENTIFYING RECORDED CALL DATA SEGMENTS OF INTEREST
30
Patent #:
9979816
Issue Dt:
05/22/2018
Application #:
15627620
Filing Dt:
06/20/2017
Title:
REDUCTION IN NETWORK CONGESTION
31
Patent #:
10218847
Issue Dt:
02/26/2019
Application #:
15627969
Filing Dt:
06/20/2017
Title:
APPLYING USER PREFERENCES, BEHAVIORAL PATTERNS AND/OR ENVIRONMENTAL FACTORS TO AN AUTOMATED CUSTOMER SUPPORT APPLICATION
32
Patent #:
10769368
Issue Dt:
09/08/2020
Application #:
15637783
Filing Dt:
06/29/2017
Title:
EMBEDDING CALENDAR EVENTS IN SMS MESSAGES
33
Patent #:
10397397
Issue Dt:
08/27/2019
Application #:
15641605
Filing Dt:
07/05/2017
Title:
REDUCTION IN NETWORK CONGESTION
34
Patent #:
9992345
Issue Dt:
06/05/2018
Application #:
15671346
Filing Dt:
08/08/2017
Title:
PERFORMING AUTOMATED EVENT SERVICES TO REGISTERED END USERS
35
Patent #:
10218768
Issue Dt:
02/26/2019
Application #:
15677695
Filing Dt:
08/15/2017
Title:
PASSIVE OUTDIAL SUPPORT FOR MOBILE DEVICES VIA WAP PUSH OF AN MVSS URL
36
Patent #:
10115130
Issue Dt:
10/30/2018
Application #:
15683654
Filing Dt:
08/22/2017
Title:
APPLYING USER PREFERENCES, behavioral patterns and/OR environmental factors TO AN AUTOMATED CUSTOMER SUPPORT APPLICATION
37
Patent #:
10403286
Issue Dt:
09/03/2019
Application #:
15695066
Filing Dt:
09/05/2017
Title:
VoiceXML BROWSER AND SUPPORTING COMPONENTS FOR MOBILE DEVICES
38
Patent #:
10553198
Issue Dt:
02/04/2020
Application #:
15695131
Filing Dt:
09/05/2017
Title:
VOICE-ACTIVATED CUSTOMER SERVICE ASSISTANT
39
Patent #:
10251031
Issue Dt:
04/02/2019
Application #:
15695373
Filing Dt:
09/05/2017
Title:
ADVANCED AUTOMATIC LOOP DETECTION IN SHORT MESSAGE SERVICE (SMS) TWO-WAY MESSAGING
40
Patent #:
10218537
Issue Dt:
02/26/2019
Application #:
15695489
Filing Dt:
09/05/2017
Title:
METHOD, APPARATUS AND COMPUTER PROGRAM TO PROVIDE ACCESS TO CLIENT RECORDS AND DATA RESOURCES
41
Patent #:
9986095
Issue Dt:
05/29/2018
Application #:
15702421
Filing Dt:
09/12/2017
Title:
MULTIMODE SERVICE COMMUNICATION CONFIGURATION FOR PERFORMING TRANSACTIONS
42
Patent #:
11138630
Issue Dt:
10/05/2021
Application #:
15708401
Filing Dt:
09/19/2017
Title:
INTELLIGENT INTERACTIVE VOICE RESPONSE SYSTEM FOR PROCESSING CUSTOMER COMMUNICATIONS
Assignor
1
WEST CORPORATION
Exec Dt:
10/10/2017
Assignee
1
CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS COLLATERAL AGENT
11 MADISON AVENUE
NEW YORK, NEW YORK 10010
Correspondence name and address
LATHAM & WATKINS LLP C/O ANGELA M. AMARU
885 THIRD AVENUE
NEW YORK, NY 10022

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