Total properties:
23
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Patent #:
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Issue Dt:
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10/08/2002
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Application #:
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09127413
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Filing Dt:
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07/31/1998
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Title:
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METHOD AND SYSTEM FOR CREATING AUTOMATED VOICE RESPONSE MENUS FOR TELECOMMUNICATIONS SERVICES
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Patent #:
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Issue Dt:
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05/30/2006
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Application #:
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09894206
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Filing Dt:
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06/28/2001
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Publication #:
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Pub Dt:
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01/02/2003
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Title:
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SIMULTANEOUS VISUAL AND TELEPHONIC ACCESS TO INTERACTIVE INFORMATION DELIVERY
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Patent #:
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Issue Dt:
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07/17/2007
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Application #:
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09925991
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Filing Dt:
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08/09/2001
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Publication #:
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Pub Dt:
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02/13/2003
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Title:
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INTERACTIVE, MENU-DRIVEN INTERFACE TO DATABASE
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Patent #:
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Issue Dt:
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11/06/2007
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Application #:
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10102986
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Filing Dt:
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03/21/2002
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Title:
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AUTOMATED PASSCODE RECOVERY IN AN INTERACTIVE VOICE RESPONSE SYSTEM
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Patent #:
|
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Issue Dt:
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07/10/2007
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Application #:
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10233552
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Filing Dt:
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09/04/2002
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Title:
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METHOD OF PROVIDING CUSTOMER SERVICES
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Patent #:
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Issue Dt:
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05/22/2007
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Application #:
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10291845
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Filing Dt:
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11/12/2002
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Title:
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METHOD FOR LINKING CALL LOG INFORMATION TO ADDRESS BOOK ENTRIES AND REPLYING USING MEDIUM OF CHOICE
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Patent #:
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Issue Dt:
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06/09/2009
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Application #:
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10313614
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Filing Dt:
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12/06/2002
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Publication #:
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Pub Dt:
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06/10/2004
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Title:
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METHOD AND SYSTEM FOR IMPROVED ROUTING OF REPAIR CALLS TO A CALL CENTER
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Patent #:
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Issue Dt:
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12/19/2006
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Application #:
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10370643
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Filing Dt:
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02/20/2003
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Publication #:
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Pub Dt:
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08/26/2004
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Title:
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SYSTEMS, METHODS, AND DEVICES FOR AN ENHANCED ON-HOLD INTERFACE
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Patent #:
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Issue Dt:
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11/18/2008
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Application #:
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10610266
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Filing Dt:
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06/30/2003
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Publication #:
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Pub Dt:
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12/30/2004
| | | | |
Title:
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METHOD, COMPUTER READABLE MEDIUM, AND SYSTEM FOR ASSISTING A CUSTOMER IN MAKING PURCHASES
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Patent #:
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NONE
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Issue Dt:
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Application #:
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10643353
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Filing Dt:
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08/19/2003
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Publication #:
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Pub Dt:
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09/02/2004
| | | | |
Title:
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Customer feedback method and system
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Patent #:
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Issue Dt:
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04/29/2008
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Application #:
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10734681
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Filing Dt:
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12/12/2003
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Publication #:
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Pub Dt:
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06/16/2005
| | | | |
Title:
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TROUBLE TICKET ASSIGNMENT
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Patent #:
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NONE
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Issue Dt:
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Application #:
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10735099
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Filing Dt:
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12/12/2003
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Publication #:
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Pub Dt:
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06/16/2005
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Title:
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Workforce planning system incorporating historic call-center related data
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Patent #:
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NONE
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Issue Dt:
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Application #:
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10735405
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Filing Dt:
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12/12/2003
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Publication #:
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Pub Dt:
|
06/16/2005
| | | | |
Title:
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Payroll based on communication switch statistics
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Patent #:
|
|
Issue Dt:
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01/22/2008
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Application #:
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10740873
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Filing Dt:
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12/19/2003
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Publication #:
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Pub Dt:
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07/21/2005
| | | | |
Title:
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DYNAMIC FORCE MANAGEMENT SYSTEM
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Patent #:
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NONE
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Issue Dt:
|
|
Application #:
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10741643
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Filing Dt:
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12/19/2003
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Publication #:
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Pub Dt:
|
06/23/2005
| | | | |
Title:
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Force management automatic call distribution and resource allocation control system
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Patent #:
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Issue Dt:
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06/23/2009
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Application #:
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10741650
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Filing Dt:
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12/19/2003
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Publication #:
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Pub Dt:
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07/28/2005
| | | | |
Title:
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RESOURCE ASSIGNMENT IN A DISTRIBUTED ENVIRONMENT
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Patent #:
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NONE
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Issue Dt:
|
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Application #:
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10909820
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Filing Dt:
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08/02/2004
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Publication #:
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Pub Dt:
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02/10/2005
| | | | |
Title:
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Real time escalation
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Patent #:
|
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Issue Dt:
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01/29/2008
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Application #:
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11113765
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Filing Dt:
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04/25/2005
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Publication #:
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Pub Dt:
|
09/22/2005
| | | | |
Title:
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WEB INTEGRATED INTERACTIVE VOICE RESPONSE
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|
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Patent #:
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NONE
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Issue Dt:
|
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Application #:
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11267649
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Filing Dt:
|
11/04/2005
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Publication #:
|
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Pub Dt:
|
05/10/2007
| | | | |
Title:
|
MULTI-FACETED MONITORING
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|
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Patent #:
|
NONE
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Issue Dt:
|
|
Application #:
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11408848
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Filing Dt:
|
04/21/2006
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Publication #:
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Pub Dt:
|
11/15/2007
| | | | |
Title:
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Methods and systems for setting up a call center
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Patent #:
|
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Issue Dt:
|
01/31/2012
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Application #:
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11448289
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Filing Dt:
|
06/06/2006
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Publication #:
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Pub Dt:
|
12/06/2007
| | | | |
Title:
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CALLBACK PROCESSING OF INTERACTIVE VOICE RESPONSE REQUESTS
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|
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Patent #:
|
|
Issue Dt:
|
11/17/2015
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Application #:
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11745114
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Filing Dt:
|
05/07/2007
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Title:
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Interactive Voice Response with User Designated Delivery
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|
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Patent #:
|
|
Issue Dt:
|
06/18/2013
|
Application #:
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11769617
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Filing Dt:
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06/27/2007
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Title:
|
ONLINE CUSTOMER SERVICE VIA WEBSITE NAVIGATION INTERVENTION
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|