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Reel/Frame:021651/0907   Pages: 3
Recorded: 10/02/2008
Attorney Dkt #:J168301
Conveyance: ASSIGNMENT OF ASSIGNORS INTEREST (SEE DOCUMENT FOR DETAILS).
Total properties: 23
1
Patent #:
Issue Dt:
10/08/2002
Application #:
09127413
Filing Dt:
07/31/1998
Title:
METHOD AND SYSTEM FOR CREATING AUTOMATED VOICE RESPONSE MENUS FOR TELECOMMUNICATIONS SERVICES
2
Patent #:
Issue Dt:
05/30/2006
Application #:
09894206
Filing Dt:
06/28/2001
Publication #:
Pub Dt:
01/02/2003
Title:
SIMULTANEOUS VISUAL AND TELEPHONIC ACCESS TO INTERACTIVE INFORMATION DELIVERY
3
Patent #:
Issue Dt:
07/17/2007
Application #:
09925991
Filing Dt:
08/09/2001
Publication #:
Pub Dt:
02/13/2003
Title:
INTERACTIVE, MENU-DRIVEN INTERFACE TO DATABASE
4
Patent #:
Issue Dt:
11/06/2007
Application #:
10102986
Filing Dt:
03/21/2002
Title:
AUTOMATED PASSCODE RECOVERY IN AN INTERACTIVE VOICE RESPONSE SYSTEM
5
Patent #:
Issue Dt:
07/10/2007
Application #:
10233552
Filing Dt:
09/04/2002
Title:
METHOD OF PROVIDING CUSTOMER SERVICES
6
Patent #:
Issue Dt:
05/22/2007
Application #:
10291845
Filing Dt:
11/12/2002
Title:
METHOD FOR LINKING CALL LOG INFORMATION TO ADDRESS BOOK ENTRIES AND REPLYING USING MEDIUM OF CHOICE
7
Patent #:
Issue Dt:
06/09/2009
Application #:
10313614
Filing Dt:
12/06/2002
Publication #:
Pub Dt:
06/10/2004
Title:
METHOD AND SYSTEM FOR IMPROVED ROUTING OF REPAIR CALLS TO A CALL CENTER
8
Patent #:
Issue Dt:
12/19/2006
Application #:
10370643
Filing Dt:
02/20/2003
Publication #:
Pub Dt:
08/26/2004
Title:
SYSTEMS, METHODS, AND DEVICES FOR AN ENHANCED ON-HOLD INTERFACE
9
Patent #:
Issue Dt:
11/18/2008
Application #:
10610266
Filing Dt:
06/30/2003
Publication #:
Pub Dt:
12/30/2004
Title:
METHOD, COMPUTER READABLE MEDIUM, AND SYSTEM FOR ASSISTING A CUSTOMER IN MAKING PURCHASES
10
Patent #:
NONE
Issue Dt:
Application #:
10643353
Filing Dt:
08/19/2003
Publication #:
Pub Dt:
09/02/2004
Title:
Customer feedback method and system
11
Patent #:
Issue Dt:
04/29/2008
Application #:
10734681
Filing Dt:
12/12/2003
Publication #:
Pub Dt:
06/16/2005
Title:
TROUBLE TICKET ASSIGNMENT
12
Patent #:
NONE
Issue Dt:
Application #:
10735099
Filing Dt:
12/12/2003
Publication #:
Pub Dt:
06/16/2005
Title:
Workforce planning system incorporating historic call-center related data
13
Patent #:
NONE
Issue Dt:
Application #:
10735405
Filing Dt:
12/12/2003
Publication #:
Pub Dt:
06/16/2005
Title:
Payroll based on communication switch statistics
14
Patent #:
Issue Dt:
01/22/2008
Application #:
10740873
Filing Dt:
12/19/2003
Publication #:
Pub Dt:
07/21/2005
Title:
DYNAMIC FORCE MANAGEMENT SYSTEM
15
Patent #:
NONE
Issue Dt:
Application #:
10741643
Filing Dt:
12/19/2003
Publication #:
Pub Dt:
06/23/2005
Title:
Force management automatic call distribution and resource allocation control system
16
Patent #:
Issue Dt:
06/23/2009
Application #:
10741650
Filing Dt:
12/19/2003
Publication #:
Pub Dt:
07/28/2005
Title:
RESOURCE ASSIGNMENT IN A DISTRIBUTED ENVIRONMENT
17
Patent #:
NONE
Issue Dt:
Application #:
10909820
Filing Dt:
08/02/2004
Publication #:
Pub Dt:
02/10/2005
Title:
Real time escalation
18
Patent #:
Issue Dt:
01/29/2008
Application #:
11113765
Filing Dt:
04/25/2005
Publication #:
Pub Dt:
09/22/2005
Title:
WEB INTEGRATED INTERACTIVE VOICE RESPONSE
19
Patent #:
NONE
Issue Dt:
Application #:
11267649
Filing Dt:
11/04/2005
Publication #:
Pub Dt:
05/10/2007
Title:
MULTI-FACETED MONITORING
20
Patent #:
NONE
Issue Dt:
Application #:
11408848
Filing Dt:
04/21/2006
Publication #:
Pub Dt:
11/15/2007
Title:
Methods and systems for setting up a call center
21
Patent #:
Issue Dt:
01/31/2012
Application #:
11448289
Filing Dt:
06/06/2006
Publication #:
Pub Dt:
12/06/2007
Title:
CALLBACK PROCESSING OF INTERACTIVE VOICE RESPONSE REQUESTS
22
Patent #:
Issue Dt:
11/17/2015
Application #:
11745114
Filing Dt:
05/07/2007
Title:
Interactive Voice Response with User Designated Delivery
23
Patent #:
Issue Dt:
06/18/2013
Application #:
11769617
Filing Dt:
06/27/2007
Title:
ONLINE CUSTOMER SERVICE VIA WEBSITE NAVIGATION INTERVENTION
Assignor
1
Exec Dt:
09/30/2008
Assignee
1
645 EAST PLUMB LANE
RENO, NEVADA 89502
Correspondence name and address
BRUCE H. BERNSTEIN
GREENBLUM & BERNSTEIN, P.L.C.
1950 ROLAND CLARKE PLACE
RESTON, VA 20191

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