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Reel/Frame:038664/0965   Pages: 4
Recorded: 05/11/2016
Attorney Dkt #:2211471.00120US1
Conveyance: CHANGE OF NAME (SEE DOCUMENT FOR DETAILS).
Total properties: 59
1
Patent #:
9712679
Issue Dt:
07/18/2017
Application #:
12021251
Filing Dt:
01/28/2008
Publication #:
US20090190740
Pub Dt:
07/30/2009
Title:
Systems and Methods for Routing Callers to an Agent in a Contact Center
2
Patent #:
8359219
Issue Dt:
01/22/2013
Application #:
12180382
Filing Dt:
07/25/2008
Publication #:
US20090190746
Pub Dt:
07/30/2009
Title:
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CENTER
3
Patent #:
8718271
Issue Dt:
05/06/2014
Application #:
12202091
Filing Dt:
08/29/2008
Publication #:
US20090190747
Pub Dt:
07/30/2009
Title:
CALL ROUTING METHODS AND SYSTEMS BASED ON MULTIPLE VARIABLE STANDARDIZED SCORING
4
Patent #:
8781106
Issue Dt:
07/15/2014
Application #:
12202097
Filing Dt:
08/29/2008
Publication #:
US20100054452
Pub Dt:
03/04/2010
Title:
AGENT SATISFACTION DATA FOR CALL ROUTING BASED ON PATTERN MATCHING ALOGRITHM
5
Patent #:
8644490
Issue Dt:
02/04/2014
Application #:
12202101
Filing Dt:
08/29/2008
Publication #:
US20100054453
Pub Dt:
03/04/2010
Title:
SHADOW QUEUE FOR CALLERS IN A PERFORMANCE/PATTERN MATCHING BASED CALL ROUTING SYSTEM
6
Patent #:
NONE
Issue Dt:
Application #:
12266415
Filing Dt:
11/06/2008
Publication #:
US20100111288
Pub Dt:
05/06/2010
Title:
TIME TO ANSWER SELECTOR AND ADVISOR FOR CALL ROUTING CENTER
7
Patent #:
10567586
Issue Dt:
02/18/2020
Application #:
12266418
Filing Dt:
11/06/2008
Publication #:
US20100111287
Pub Dt:
05/06/2010
Title:
POOLING CALLERS FOR MATCHING TO AGENTS BASED ON PATTERN MATCHING ALGORITHMS
8
Patent #:
8824658
Issue Dt:
09/02/2014
Application #:
12266446
Filing Dt:
11/06/2008
Publication #:
US20100111286
Pub Dt:
05/06/2010
Title:
SELECTIVE MAPPING OF CALLERS IN A CALL CENTER ROUTING SYSTEM
9
Patent #:
8472611
Issue Dt:
06/25/2013
Application #:
12266461
Filing Dt:
11/06/2008
Publication #:
US20100111285
Pub Dt:
05/06/2010
Title:
BALANCING MULTIPLE COMPUTER MODELS IN A CALL CENTER ROUTING SYSTEM
10
Patent #:
NONE
Issue Dt:
Application #:
12267459
Filing Dt:
11/07/2008
Publication #:
US20100020959
Pub Dt:
01/28/2010
Title:
ROUTING CALLERS TO AGENTS BASED ON PERSONALITY DATA OF AGENTS
11
Patent #:
NONE
Issue Dt:
Application #:
12267471
Filing Dt:
11/07/2008
Publication #:
US20100020961
Pub Dt:
01/28/2010
Title:
ROUTING CALLERS TO AGENTS BASED ON TIME EFFECT DATA
12
Patent #:
8634542
Issue Dt:
01/21/2014
Application #:
12331153
Filing Dt:
12/09/2008
Publication #:
US20100142698
Pub Dt:
06/10/2010
Title:
SEPARATE PATTERN MATCHING ALGORITHMS AND COMPUTER MODELS BASED ON AVAILABLE CALLER DATA
13
Patent #:
8712821
Issue Dt:
04/29/2014
Application #:
12331161
Filing Dt:
12/09/2008
Publication #:
US20090190743
Pub Dt:
07/30/2009
Title:
SEPARATE MATCHING MODELS BASED ON TYPE OF PHONE ASSOCIATED WITH A CALLER
14
Patent #:
8670548
Issue Dt:
03/11/2014
Application #:
12331181
Filing Dt:
12/09/2008
Publication #:
US20090190749
Pub Dt:
07/30/2009
Title:
Jumping callers held in queue for a call center routing system
15
Patent #:
NONE
Issue Dt:
Application #:
12331186
Filing Dt:
12/09/2008
Publication #:
US20090190750
Pub Dt:
07/30/2009
Title:
Routing callers out of queue order for a call center routing system
16
Patent #:
8903079
Issue Dt:
12/02/2014
Application #:
12331195
Filing Dt:
12/09/2008
Publication #:
US20090190744
Pub Dt:
07/30/2009
Title:
Routing callers from a set of callers based on caller data
17
Patent #:
8433597
Issue Dt:
04/30/2013
Application #:
12331201
Filing Dt:
12/09/2008
Publication #:
US20090190748
Pub Dt:
07/30/2009
Title:
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CENTER
18
Patent #:
NONE
Issue Dt:
Application #:
12331210
Filing Dt:
12/09/2008
Publication #:
US20090190745
Pub Dt:
07/30/2009
Title:
POOLING CALLERS FOR A CALL CENTER ROUTING SYSTEM
19
Patent #:
NONE
Issue Dt:
Application #:
12355602
Filing Dt:
01/16/2009
Publication #:
US20090232294
Pub Dt:
09/17/2009
Title:
SKIPPING A CALLER IN QUEUE FOR A CALL ROUTING CENTER
20
Patent #:
8295471
Issue Dt:
10/23/2012
Application #:
12355618
Filing Dt:
01/16/2009
Publication #:
US20100183138
Pub Dt:
07/22/2010
Title:
SELECTIVE MAPPING OF CALLERS IN A CALL-CENTER ROUTING SYSTEM BASED ON INDIVIDUAL AGENT SETTINGS
21
Patent #:
8781100
Issue Dt:
07/15/2014
Application #:
12490949
Filing Dt:
06/24/2009
Publication #:
US20090323921
Pub Dt:
12/31/2009
Title:
PROBABILITY MULTIPLIER PROCESS FOR CALL CENTER ROUTING
22
Patent #:
8724797
Issue Dt:
05/13/2014
Application #:
12869645
Filing Dt:
08/26/2010
Publication #:
US20120051536
Pub Dt:
03/01/2012
Title:
ESTIMATING AGENT PERFORMANCE IN A CALL ROUTING CENTER SYSTEM
23
Patent #:
8699694
Issue Dt:
04/15/2014
Application #:
12869654
Filing Dt:
08/26/2010
Publication #:
US20120051537
Pub Dt:
03/01/2012
Title:
PRECALCULATED CALLER-AGENT PAIRS FOR A CALL CENTER ROUTING SYSTEM
24
Patent #:
8750488
Issue Dt:
06/10/2014
Application #:
13221692
Filing Dt:
08/30/2011
Publication #:
US20120224680
Pub Dt:
09/06/2012
Title:
PREDICTED CALL TIME AS ROUTING VARIABLE IN A CALL ROUTING CENTER SYSTEM
25
Patent #:
8731178
Issue Dt:
05/20/2014
Application #:
13715765
Filing Dt:
12/14/2012
Publication #:
US20130101109
Pub Dt:
04/25/2013
Title:
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CENTER
26
Patent #:
8565410
Issue Dt:
10/22/2013
Application #:
13843541
Filing Dt:
03/15/2013
Publication #:
US20130251137
Pub Dt:
09/26/2013
Title:
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION
27
Patent #:
8879715
Issue Dt:
11/04/2014
Application #:
13843724
Filing Dt:
03/15/2013
Publication #:
US20140119533
Pub Dt:
05/01/2014
Title:
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION
28
Patent #:
9025757
Issue Dt:
05/05/2015
Application #:
13843807
Filing Dt:
03/15/2013
Publication #:
US20130251138
Pub Dt:
09/26/2013
Title:
CALL MAPPING SYSTEMS AND METHODS USING BAYESIAN MEAN REGRESSION (BMR)
29
Patent #:
8737595
Issue Dt:
05/27/2014
Application #:
13854825
Filing Dt:
04/01/2013
Publication #:
US20130216036
Pub Dt:
08/22/2013
Title:
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CENTER
30
Patent #:
8792630
Issue Dt:
07/29/2014
Application #:
14032657
Filing Dt:
09/20/2013
Publication #:
US20140086403
Pub Dt:
03/27/2014
Title:
USE OF ABSTRACTED DATA IN PATTERN MATCHING SYSTEM
31
Patent #:
9020137
Issue Dt:
04/28/2015
Application #:
14035506
Filing Dt:
09/24/2013
Publication #:
US20140086404
Pub Dt:
03/27/2014
Title:
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
32
Patent #:
9462127
Issue Dt:
10/04/2016
Application #:
14035522
Filing Dt:
09/24/2013
Publication #:
US20140086402
Pub Dt:
03/27/2014
Title:
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
33
Patent #:
8929537
Issue Dt:
01/06/2015
Application #:
14059248
Filing Dt:
10/21/2013
Publication #:
US20140044255
Pub Dt:
02/13/2014
Title:
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION
34
Patent #:
9215323
Issue Dt:
12/15/2015
Application #:
14472998
Filing Dt:
08/29/2014
Publication #:
US20150086004
Pub Dt:
03/26/2015
Title:
SELECTIVE MAPPING OF CALLERS IN A CALL CENTER ROUTING SYSTEM
35
Patent #:
9277055
Issue Dt:
03/01/2016
Application #:
14530058
Filing Dt:
10/31/2014
Publication #:
US20150124955
Pub Dt:
05/07/2015
Title:
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION
36
Patent #:
10334107
Issue Dt:
06/25/2019
Application #:
14702656
Filing Dt:
05/01/2015
Publication #:
US20150271332
Pub Dt:
09/24/2015
Title:
CALL MAPPING SYSTEMS AND METHODS USING BAYESIAN MEAN REGRESSION (BMR)
37
Patent #:
9288325
Issue Dt:
03/15/2016
Application #:
14702657
Filing Dt:
05/01/2015
Publication #:
US20150237208
Pub Dt:
08/20/2015
Title:
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CENTER
38
Patent #:
9288326
Issue Dt:
03/15/2016
Application #:
14702658
Filing Dt:
05/01/2015
Publication #:
US20150237212
Pub Dt:
08/20/2015
Title:
SYSTEMS AND METHODS FOR ROUTING A CONTACT TO AN AGENT IN A CONTACT CENTER
39
Patent #:
9413894
Issue Dt:
08/09/2016
Application #:
14702659
Filing Dt:
05/01/2015
Publication #:
US20150237209
Pub Dt:
08/20/2015
Title:
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CENTER
40
Patent #:
9426296
Issue Dt:
08/23/2016
Application #:
14702663
Filing Dt:
05/01/2015
Publication #:
US20150237213
Pub Dt:
08/20/2015
Title:
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CENTER
41
Patent #:
9680997
Issue Dt:
06/13/2017
Application #:
14705215
Filing Dt:
05/06/2015
Publication #:
US20150237211
Pub Dt:
08/20/2015
Title:
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CENTER
42
Patent #:
10051125
Issue Dt:
08/14/2018
Application #:
14727271
Filing Dt:
06/01/2015
Publication #:
US20150264178
Pub Dt:
09/17/2015
Title:
SELECTIVE MAPPING OF CALLERS IN A CALL CENTER ROUTING SYSTEM
43
Patent #:
10057422
Issue Dt:
08/21/2018
Application #:
14728521
Filing Dt:
06/02/2015
Publication #:
US20150264179
Pub Dt:
09/17/2015
Title:
SELECTIVE MAPPING OF CALLERS IN A CALL CENTER ROUTING SYSTEM
44
Patent #:
RE48476
Issue Dt:
03/16/2021
Application #:
14750965
Filing Dt:
06/25/2015
Title:
BALANCING MULTIPLE COMPUTER MODELS IN A CALL CENTER ROUTING SYSTEM
45
Patent #:
9686411
Issue Dt:
06/20/2017
Application #:
14788442
Filing Dt:
06/30/2015
Publication #:
US20150326724
Pub Dt:
11/12/2015
Title:
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION
46
Patent #:
9699314
Issue Dt:
07/04/2017
Application #:
14788457
Filing Dt:
06/30/2015
Publication #:
US20150381810
Pub Dt:
12/31/2015
Title:
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION
47
Patent #:
RE48412
Issue Dt:
01/26/2021
Application #:
14788469
Filing Dt:
06/30/2015
Title:
BALANCING MULTIPLE COMPUTER MODELS IN A CALL CENTER ROUTING SYSTEM
48
Patent #:
10044867
Issue Dt:
08/07/2018
Application #:
14788495
Filing Dt:
06/30/2015
Publication #:
US20150304496
Pub Dt:
10/22/2015
Title:
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION
49
Patent #:
10142479
Issue Dt:
11/27/2018
Application #:
14788517
Filing Dt:
06/30/2015
Publication #:
US20150304497
Pub Dt:
10/22/2015
Title:
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION
50
Patent #:
9300802
Issue Dt:
03/29/2016
Application #:
14871658
Filing Dt:
09/30/2015
Publication #:
US20160080573
Pub Dt:
03/17/2016
Title:
TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
51
Patent #:
9787841
Issue Dt:
10/10/2017
Application #:
14956074
Filing Dt:
12/01/2015
Publication #:
US20170064080
Pub Dt:
03/02/2017
Title:
TECHNIQUES FOR HYBRID BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
52
Patent #:
9781269
Issue Dt:
10/03/2017
Application #:
14956086
Filing Dt:
12/01/2015
Publication #:
US20170064081
Pub Dt:
03/02/2017
Title:
TECHNIQUES FOR HYBRID BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
53
Patent #:
9654641
Issue Dt:
05/16/2017
Application #:
14957039
Filing Dt:
12/02/2015
Title:
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CENTER
54
Patent #:
9871924
Issue Dt:
01/16/2018
Application #:
15000739
Filing Dt:
01/19/2016
Title:
TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
55
Patent #:
9917949
Issue Dt:
03/13/2018
Application #:
15000762
Filing Dt:
01/19/2016
Title:
TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
56
Patent #:
10051126
Issue Dt:
08/14/2018
Application #:
15000775
Filing Dt:
01/19/2016
Title:
TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
57
Patent #:
10051124
Issue Dt:
08/14/2018
Application #:
15000797
Filing Dt:
01/19/2016
Title:
TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
58
Patent #:
10135987
Issue Dt:
11/20/2018
Application #:
15010319
Filing Dt:
01/29/2016
Title:
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CENTER
59
Patent #:
9712676
Issue Dt:
07/18/2017
Application #:
15131915
Filing Dt:
04/18/2016
Title:
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER SYSTEM
Assignor
1
SATMAP INTERNATIONAL HOLDINGS, LTD.
Exec Dt:
03/31/2016
Assignee
1
AFINITI INTERNATIONAL HOLDINGS, LTD.
CRAWFORD HOUSE
50 CEDAR AVENUE
HAMILTON, BERMUDA HM11
Correspondence name and address
WILMERHALE, LLP
1875 PENNSYLVANIA AVENUE, NW
WASHINGTON, DC 20006

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