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131
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Patent #:
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Issue Dt:
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03/08/2005
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Application #:
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09566242
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Filing Dt:
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05/05/2000
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Title:
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METHOD AND APPARATUS FOR DYNAMIC LOCALIZATION OF DOCUMENTS
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Patent #:
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Issue Dt:
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09/13/2005
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Application #:
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09567255
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Filing Dt:
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05/09/2000
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Title:
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COMMON USER PROFILE SERVER AND METHOD
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Patent #:
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Issue Dt:
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07/06/2004
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Application #:
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09572016
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Filing Dt:
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05/16/2000
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Title:
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WEB SERVER REPLICATED MINI-FILTER
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Patent #:
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Issue Dt:
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08/06/2002
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Application #:
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09574389
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Filing Dt:
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05/19/2000
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Title:
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METHOD AND APPARATUS FOR GENERATING AGENT SCRIPTS
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Patent #:
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Issue Dt:
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08/02/2005
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Application #:
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09583311
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Filing Dt:
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05/30/2000
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Title:
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METHOD AND APPARATUS FOR AUTOMATING TESTING OF JAVA BEANS
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Patent #:
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Issue Dt:
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07/29/2008
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Application #:
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09604199
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Filing Dt:
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06/27/2000
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Title:
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SYSTEM AND METHOD FOR AUTOMATED AND CUSTOMIZABLE AGENT AVAILABILITY AND TASK ASSIGNMENT MANAGEMENT
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Patent #:
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Issue Dt:
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03/16/2004
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Application #:
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09632095
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Filing Dt:
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08/02/2000
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Title:
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METHOD AND SYSTEM FOR INITIATING AN OUTBOUND COMMUNICATION FROM A SERVICE PROVIDER RESPONSIVE TO A USER ACTIVITY WITH RESPECT TO A NETWORK RESOURCE
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Patent #:
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Issue Dt:
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04/19/2005
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Application #:
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09651438
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Filing Dt:
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08/30/2000
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Title:
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METHOD AND SYSTEM TO MAINTAIN A HIERARCHY OF INSTANTIATED APPLICATION OBJECTS AND TO ENABLE RECOVERY FROM AN APPLICATIONS FAILURE
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Patent #:
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Issue Dt:
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08/16/2005
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Application #:
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09652978
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Filing Dt:
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08/31/2000
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Title:
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USER INVOKED DIRECTED OUTDIAL METHOD AND APPARATUS
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Patent #:
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Issue Dt:
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05/03/2005
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Application #:
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09752896
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Filing Dt:
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12/26/2000
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Title:
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METHOD AND AN APPARATUS FOR PROVIDING PERSONALIZED SERVICE
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Patent #:
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NONE
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Issue Dt:
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Application #:
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09776478
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Filing Dt:
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02/02/2001
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Publication #:
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Pub Dt:
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08/08/2002
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Title:
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Client/server two-way communication system framework under HTTP protocol
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Patent #:
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Issue Dt:
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03/22/2005
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Application #:
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09855860
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Filing Dt:
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05/14/2001
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Publication #:
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Pub Dt:
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09/13/2001
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Title:
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A METHOD AND APPARATUS FOR PROCESSING A TELEPHONE CALL
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Patent #:
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Issue Dt:
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12/27/2005
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Application #:
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09950569
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Filing Dt:
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09/10/2001
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Publication #:
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Pub Dt:
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06/13/2002
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Title:
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METHODS AND APPARATUS FOR ENABLING DYNAMIC RESOURCE COLLABORATION
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Patent #:
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Issue Dt:
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10/20/2009
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Application #:
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10081560
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Filing Dt:
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02/20/2002
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Title:
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METHOD AND APPARATUS FOR A BUSINESS CONTACT CENTER
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Patent #:
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Issue Dt:
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07/01/2008
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Application #:
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10188432
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Filing Dt:
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07/03/2002
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Title:
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METHOD AND APPARATUS TO QUEUE A PLURALITY OF TRANSACTION MESSAGES
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Patent #:
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NONE
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Issue Dt:
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Application #:
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10293666
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Filing Dt:
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11/12/2002
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Publication #:
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Pub Dt:
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04/10/2003
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Title:
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Method and apparatus for establishing connections
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Patent #:
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NONE
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Issue Dt:
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Application #:
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10447250
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Filing Dt:
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05/27/2003
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Publication #:
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Pub Dt:
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05/26/2005
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Title:
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Instant message processing in a customer interaction system
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Patent #:
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Issue Dt:
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02/01/2005
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Application #:
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10464305
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Filing Dt:
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06/17/2003
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Publication #:
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Pub Dt:
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11/20/2003
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Title:
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CUSTOMER SERVICE REQUEST ALLOCATIONS BASED UPON REAL-TIME DATA AND FORECAST DATA
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Patent #:
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Issue Dt:
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07/20/2010
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Application #:
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10546460
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Filing Dt:
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08/19/2005
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Publication #:
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Pub Dt:
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07/27/2006
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Title:
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METHOD AND SYSTEM FOR SCHEDULING A CUSTOMER SERVICE CALLBACK
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Patent #:
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Issue Dt:
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04/14/2009
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Application #:
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10660418
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Filing Dt:
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09/10/2003
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Publication #:
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Pub Dt:
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03/10/2005
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Title:
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METHOD AND SYSTEM TO PROVIDE MESSAGE COMMUNICATION BETWEEN DIFFERENT BROWSER BASED APPLICATIONS RUNNING ON A DESKTOP
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Patent #:
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Issue Dt:
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06/23/2009
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Application #:
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10660881
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Filing Dt:
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09/11/2003
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Publication #:
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Pub Dt:
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04/15/2004
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Title:
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METHOD OF QUEUING REQUESTS TO ACCESS A COMMUNICATIONS NETWORK
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Patent #:
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NONE
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Issue Dt:
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Application #:
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10687956
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Filing Dt:
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10/17/2003
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Publication #:
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Pub Dt:
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04/21/2005
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Title:
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Method and system to provide expert support with a customer interaction system
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Patent #:
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NONE
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Issue Dt:
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Application #:
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10950239
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Filing Dt:
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09/24/2004
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Publication #:
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Pub Dt:
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04/06/2006
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Title:
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Method and system to provide message communication between different application clients running on a desktop
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Patent #:
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Issue Dt:
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03/16/2010
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Application #:
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11008829
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Filing Dt:
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12/10/2004
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Publication #:
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Pub Dt:
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05/12/2005
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Title:
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DYNAMIC LOCALIZATION FOR DOCUMENTS USING LANGUAGE SETTING
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Patent #:
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Issue Dt:
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05/19/2009
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Application #:
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11012391
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Filing Dt:
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12/14/2004
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Publication #:
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Pub Dt:
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05/05/2005
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Title:
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APPARATUS AND METHOD FOR COLLECTING AND DISPLAYING INFORMATION IN A WORKFLOW SYSTEM
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Patent #:
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Issue Dt:
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05/08/2007
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Application #:
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11013853
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Filing Dt:
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12/15/2004
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Publication #:
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Pub Dt:
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06/09/2005
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Title:
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GENERATING MEDIA-SPECIFIC INTERACTION CONTROL PROGRAMS
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Patent #:
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Issue Dt:
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03/19/2013
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Application #:
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11038566
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Filing Dt:
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01/18/2005
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Publication #:
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Pub Dt:
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07/20/2006
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Title:
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METHOD AND SYSTEM FOR UPDATING REAL-TIME DATA BETWEEN INTERVALS
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Patent #:
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Issue Dt:
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05/09/2006
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Application #:
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11049481
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Filing Dt:
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02/01/2005
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Publication #:
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Pub Dt:
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06/16/2005
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Title:
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SYSTEM AND METHOD TO ALLOCATE TRANSACTIONS
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Patent #:
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NONE
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Issue Dt:
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Application #:
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11051213
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Filing Dt:
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02/03/2005
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Publication #:
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Pub Dt:
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06/23/2005
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Title:
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Method and system for providing personalized service over different contact channels
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Patent #:
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Issue Dt:
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12/15/2009
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Application #:
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11075793
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Filing Dt:
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03/08/2005
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Publication #:
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Pub Dt:
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09/14/2006
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Title:
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REVERSIBLE LOGIC FOR WIDGET AND MARKUP LANGUAGE GENERATION
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Patent #:
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Issue Dt:
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02/23/2010
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Application #:
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11093923
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Filing Dt:
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03/29/2005
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Publication #:
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Pub Dt:
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08/04/2005
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Title:
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METHOD AND SYSTEM TO MAINTAIN A HIERARCHY OF INSTANTIATED APPLICATION OBJECTS AND PROCESS A FAILED PROCESS
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