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Patent #:
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Issue Dt:
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01/09/1990
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Application #:
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06841931
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Filing Dt:
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03/20/1986
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Title:
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REMOTE ACCESS TELEPHONE CONTROL SYSTEM
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Patent #:
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Issue Dt:
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02/28/1989
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Application #:
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06909755
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Filing Dt:
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09/22/1986
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Title:
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BUSY/NO-ANSWER CALL COMPLETION EQUIPMENT
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Patent #:
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Issue Dt:
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03/24/1992
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Application #:
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07040564
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Filing Dt:
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04/17/1987
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Title:
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INTEGRATION OF VOICE STORE AND FORWARD FACILITY
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Patent #:
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Issue Dt:
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12/04/1990
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Application #:
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07099388
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Filing Dt:
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09/21/1987
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Title:
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CALL PROCESSOR FOR FACILITATING CALL COMPLETIONS
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Patent #:
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Issue Dt:
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07/18/1989
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Application #:
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07133318
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Filing Dt:
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12/16/1987
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Title:
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AUTOMATED ACCESS FACILITIES FOR USE WITH KEY TELEPHONE SYSTEMS
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Patent #:
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Issue Dt:
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07/02/1991
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Application #:
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07217179
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Filing Dt:
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07/11/1988
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Title:
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AUTOMATED CALL SCREENING
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Patent #:
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Issue Dt:
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06/25/1991
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Application #:
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07217426
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Filing Dt:
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07/11/1988
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Title:
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PERSONALIZED AUTOMATIC CALL ROUTING
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Patent #:
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Issue Dt:
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05/28/1991
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Application #:
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07272091
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Filing Dt:
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11/16/1988
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Title:
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INTERACTIVE CALL DISTRIBUTION PROCESSOR
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Patent #:
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Issue Dt:
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06/19/1990
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Application #:
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07286273
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Filing Dt:
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12/19/1988
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Title:
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BUSY/NO-ANSWER CALL COMPLETION EQUIPMENT
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Patent #:
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Issue Dt:
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09/04/1990
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Application #:
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07346167
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Filing Dt:
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05/02/1989
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Title:
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AUTOMATED ATTENDANT WITH DIRECT INWARD SYSTEM ACCESS
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Patent #:
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Issue Dt:
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01/19/1993
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Application #:
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07354261
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Filing Dt:
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05/19/1989
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Title:
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SYSTEM AND METHOD FOR COMMUNICATIONS SECURITY PROTECTION
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Patent #:
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Issue Dt:
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05/01/1990
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Application #:
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07356742
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Filing Dt:
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05/24/1989
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Title:
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AUTOMATED ACCESS FACILITIES FOR USE WITH KEY TELEPHONE SYSTEMS
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Patent #:
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Issue Dt:
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12/25/1990
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Application #:
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07358700
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Filing Dt:
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05/30/1989
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Title:
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VOICE-SWITCHED GAIN CONTROL FOR VOICE COMMUNICATION EQUIPMENT CONNECTED TO TELEPHONE LINES
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Patent #:
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Issue Dt:
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11/20/1990
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Application #:
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07434658
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Filing Dt:
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11/09/1989
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Title:
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DIGITAL BYPASS FOR TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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12/20/1994
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Application #:
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07480242
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Filing Dt:
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02/15/1990
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Title:
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TELEPHONE CONTROL SYSTEM WITH BRANCH ROUTING
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Patent #:
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Issue Dt:
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11/20/1990
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Application #:
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07523121
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Filing Dt:
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05/14/1990
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Title:
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SYSTEM AND METHOD FOR COMMUNICATIONS SECURITY PROTECTION
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Patent #:
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Issue Dt:
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04/28/1992
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Application #:
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07568582
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Filing Dt:
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08/16/1990
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Title:
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AUTOMATED CALL SCREENING
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Patent #:
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Issue Dt:
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09/15/1992
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Application #:
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07628701
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Filing Dt:
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12/17/1990
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Title:
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SYSTEM AND METHOD FOR COMMUNICATIONS SECURITY PROTECTION
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Patent #:
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Issue Dt:
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12/01/1992
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Application #:
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07636666
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Filing Dt:
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01/02/1991
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Title:
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SYSTEM AND METHOD FOR SECURING DTMF TRANSMISSION
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Patent #:
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Issue Dt:
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11/24/1992
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Application #:
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07685543
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Filing Dt:
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04/15/1991
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Title:
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INTERACTIVE CALL PROCESSOR TO FACILITATE COMPLETION OF QUEUED CALLS
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Patent #:
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Issue Dt:
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05/25/1993
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Application #:
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07758326
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Filing Dt:
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08/28/1991
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Title:
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BYPASS FOR TELEPHONE SWITCHING SYSTEM
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Patent #:
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Issue Dt:
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05/03/1994
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Application #:
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07793843
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Filing Dt:
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11/18/1991
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Title:
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AUTOMATED IDENTIFICATION OF ATTENDANT POSITIONS IN A TELECOMMUNICATION SYSTEM
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Patent #:
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Issue Dt:
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09/28/1993
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Application #:
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07822933
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Filing Dt:
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01/21/1992
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Title:
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INTEGRATION OF VOICE STORE AND FORWARD FACILITY
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Patent #:
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Issue Dt:
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09/13/1994
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Application #:
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07861998
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Filing Dt:
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04/01/1992
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Title:
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AUTOMATED CALL SCREENING
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Patent #:
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Issue Dt:
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04/12/1994
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Application #:
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07945122
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Filing Dt:
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09/14/1992
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Title:
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AUTOMATED ATTENDANT CALL PROCESSOR
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Patent #:
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Issue Dt:
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11/21/1995
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Application #:
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08138547
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Filing Dt:
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10/14/1993
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Title:
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METHOD FOR RESYNCHRONIZING SECONDARY DATABASE AND PRIMARY DATABASE WITH PRESERVATION OF FUNCTIONALITY OF AN AUTOMATIC CALL DISTRIBUTION SYSTEM
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Patent #:
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Issue Dt:
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10/20/1998
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Application #:
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08210347
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Filing Dt:
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03/18/1994
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Title:
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ENHANCED CALL WAITING
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Patent #:
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Issue Dt:
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03/03/1998
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Application #:
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08226453
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Filing Dt:
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04/12/1994
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Title:
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AUTOMATED CALL SCREENING
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Patent #:
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Issue Dt:
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09/10/1996
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Application #:
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08227307
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Filing Dt:
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04/12/1994
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Title:
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VOICE PROCESSING SYSTEM WITH A CONFIGURABLE TELEPHONE LINE INTERFACE
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Patent #:
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Issue Dt:
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09/30/1997
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Application #:
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08249453
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Filing Dt:
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05/26/1994
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Title:
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ADJUNCT CONTROLLER FOR A TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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12/24/1996
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Application #:
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08273008
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Filing Dt:
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07/08/1994
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Title:
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REMOTE ACCESS TELEPHONE CONTROL SYSTEM
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Patent #:
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Issue Dt:
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03/13/2001
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Application #:
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08310908
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Filing Dt:
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09/22/1994
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Title:
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COMPUTER-CONTROLLED PAGING AND TELEPHONE COMMUNICATION SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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03/11/1997
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Application #:
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08353081
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Filing Dt:
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12/09/1994
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Title:
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A TELEPHONE SYSTEM WITH SCHEDULED HANDLING OF CALLS
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Patent #:
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Issue Dt:
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05/12/1998
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Application #:
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08354200
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Filing Dt:
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12/12/1994
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Title:
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TELEPHONE CONTROL SYSTEM WHICH CONNECTS A CALLER WITH A SUBSCRIBER AT A TELEPHONE ADDRESS
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Patent #:
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Issue Dt:
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08/13/1996
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Application #:
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08364063
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Filing Dt:
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12/27/1994
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Title:
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METHOD FOR ACCESSING REAL-TIME DATA IN AN AUTOMATIC CALL DISTRIBUTION SYSTEM
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Patent #:
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Issue Dt:
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02/01/2000
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Application #:
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08368310
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Filing Dt:
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12/30/1994
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Title:
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METHOD AND APPARATUS FOR RECEIVING AND PROCESSING AN INCOMING CALL
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Patent #:
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Issue Dt:
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06/04/1996
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Application #:
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08383022
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Filing Dt:
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02/02/1995
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Title:
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METHOD FOR FORMING A VIRTUAL CALL CENTER
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Patent #:
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Issue Dt:
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08/15/2000
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Application #:
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08428282
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Filing Dt:
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04/25/1995
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Title:
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MEET ME TELEPHONE SYSTEM WITH SUBSCRIBER NOTIFICATION FEATURE
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Patent #:
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Issue Dt:
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05/25/1999
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Application #:
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08429907
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Filing Dt:
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04/27/1995
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Title:
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A PRODUCT REGISTRATION SYSTEM
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Patent #:
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Issue Dt:
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11/17/1998
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Application #:
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08429908
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Filing Dt:
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04/27/1995
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Title:
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ADJUNCT CONTROLLER FOR A TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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05/23/2000
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Application #:
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08436593
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Filing Dt:
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05/08/1995
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Title:
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REMOTE ACCESS TELEPHONE CONTROL SYSTEM
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Patent #:
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Issue Dt:
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11/24/1998
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Application #:
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08439254
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Filing Dt:
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05/11/1995
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Title:
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METHOD AND APPARATUD FOR PROCESSING TELEPHONE CALLS
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Patent #:
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Issue Dt:
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09/19/2000
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Application #:
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08439256
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Filing Dt:
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05/11/1995
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Title:
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METHOD AND APPRATUS FOR PROCESSING TELEPHONE CALLS
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Patent #:
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Issue Dt:
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02/15/2000
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Application #:
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08447751
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Filing Dt:
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05/23/1995
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Title:
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REMOTE ACCESS TELEPHONE CONTROL SYSTEM
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Patent #:
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Issue Dt:
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12/02/1997
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Application #:
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08454826
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Filing Dt:
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05/31/1995
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Title:
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METHOD AND APPARATUS FOR PROCESSING TELEPHONE CALLS AND DELIVERING INFORMATION ABOUT THE CALLS TO A PAGER
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Patent #:
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Issue Dt:
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07/13/1999
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Application #:
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08454834
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Filing Dt:
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05/31/1995
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Title:
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CONTROL AND MONITORING APPARATUS AND METHOD FOR A TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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05/12/1998
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Application #:
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08455083
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Filing Dt:
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05/31/1995
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Title:
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CONTROLLER FOR A TELEPHONE SYSTEM WITH CODE SCREENING OF INCOMING CALLS
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Patent #:
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Issue Dt:
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11/24/1998
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Application #:
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08459266
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Filing Dt:
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06/02/1995
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Title:
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A PERSONAL COMMUNICATOR SYSTEM FOR IDENTIFYING A TELEPHONE WHICH IS DISPOSED PROXIMATE A LOCATOR TRANSMITTER
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Patent #:
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Issue Dt:
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04/08/2003
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Application #:
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08466110
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Filing Dt:
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06/06/1995
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Title:
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METHOD AND APPARATUS FOR MANAGING TELECOMMUNICATIONS VIA A REMOTE
DEVICE
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Patent #:
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Issue Dt:
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12/26/2000
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Application #:
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08476494
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Filing Dt:
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06/07/1995
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Title:
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REMOTE ACCESS TELEPHONE CONTROL SYSTEM
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Patent #:
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Issue Dt:
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02/15/2000
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Application #:
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08482787
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Filing Dt:
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06/07/1995
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Title:
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METHOD AND APPARTUS FOR MANAGING TELECOMMUNICATIONS
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Patent #:
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Issue Dt:
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02/06/2001
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Application #:
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08487340
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Filing Dt:
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06/07/1995
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Title:
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REMOTE ACCESS TELEPHONE CONTROL SYSTEM
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Patent #:
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Issue Dt:
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09/09/1997
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Application #:
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08612610
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Filing Dt:
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03/08/1996
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Title:
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AUTOMATED ATTENDANT CALL PROCESSOR
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Patent #:
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Issue Dt:
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08/31/1999
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Application #:
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08642171
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Filing Dt:
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03/11/1996
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Title:
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CALL MANAGEMENT SYSTEM WITH CALL CONTROL FROM USER WORKSTATION COMPUTERS
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Patent #:
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Issue Dt:
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06/25/2002
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Application #:
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08809607
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Filing Dt:
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03/24/1997
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Title:
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COMPUTER CONTROLLED PAGING AND TELEPHONE COMMUNICATION SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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06/06/2000
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Application #:
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08850200
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Filing Dt:
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05/02/1997
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Title:
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MESSAGE- BASED COMMUNICATION SYSTEM
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Patent #:
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Issue Dt:
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03/21/2000
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Application #:
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08850990
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Filing Dt:
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05/05/1997
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Title:
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METHOD AND APPARATUS FOR CONTROLLING OUTBOUND CALLS
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Patent #:
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Issue Dt:
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11/02/1999
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Application #:
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08851479
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Filing Dt:
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05/05/1997
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Title:
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METHOD AND APPARATUS FOR ALLOCATING RESOURCES IN A CALL CENTER
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Patent #:
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Issue Dt:
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03/12/2002
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Application #:
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08915367
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Filing Dt:
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08/20/1997
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Title:
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METHOD AND APPARATUS FOR MANAGING DATA
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Patent #:
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Issue Dt:
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01/13/2004
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Application #:
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08920669
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Filing Dt:
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08/29/1997
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Title:
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METHOD AND APPARATUS FOR ESTABLISHING CONNECTIONS
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Patent #:
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Issue Dt:
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03/28/2000
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Application #:
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08923223
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Filing Dt:
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09/04/1997
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Title:
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COMPUTER CONTROLLED CALL PROCESSOR
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Patent #:
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Issue Dt:
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05/01/2001
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Application #:
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08982716
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Filing Dt:
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12/02/1997
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Title:
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VISUAL DESIGN OF WORKFLOWS FOR TRANSACTION PROCESSING
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Patent #:
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Issue Dt:
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06/05/2001
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Application #:
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08982938
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Filing Dt:
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12/02/1997
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Title:
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TRANSACTION FLOW EDITING TOOL
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Patent #:
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Issue Dt:
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09/04/2001
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Application #:
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08984384
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Filing Dt:
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12/02/1997
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Title:
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METHOD AND APPARATUS FOR COMPILING TRANSACTION PROCESSING WORKFLOWS
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Patent #:
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Issue Dt:
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03/09/2004
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Application #:
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09001263
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Filing Dt:
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12/31/1997
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Title:
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METHOD AND APPARATUS FOR PROCESSING REAL-TIME TRANSACTIONS AND NON-REAL-TIME TRANSACTIONS
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Patent #:
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Issue Dt:
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07/25/2000
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Application #:
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09008025
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Filing Dt:
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01/16/1998
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Title:
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METHOD AND APPARATUS FOR GENERATING AGENT SCRIPTS
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Patent #:
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Issue Dt:
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07/03/2001
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Application #:
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09008523
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Filing Dt:
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01/16/1998
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Title:
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METHOD AND APPARATUS FOR MONITORING INFORMATION ACCESS
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Patent #:
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Issue Dt:
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11/21/2000
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Application #:
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09008956
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Filing Dt:
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01/16/1998
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Title:
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METHOD AND APPARATUS FOR DISPLAYING A VISUAL INDICATION OF A TRANSMISSION STATUS
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Patent #:
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Issue Dt:
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08/06/2002
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Application #:
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09026863
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Filing Dt:
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02/20/1998
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Title:
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MESSAGE DELIVERY SYSTEM
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Patent #:
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Issue Dt:
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09/17/2002
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Application #:
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09034778
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Filing Dt:
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03/03/1998
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Title:
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INTELLIGENT TELEPHONE CONTROL SYSTEM WHICH ALLOWS SUBSCRIBERS TO REMOTELY CONTROL A PLURALITY OF CALL HANDLING UTILITIES
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Patent #:
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Issue Dt:
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12/02/2003
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Application #:
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09052824
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Filing Dt:
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03/31/1998
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Title:
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METHOD AND APPARATUS FOR PROVIDING NETWORK-BASED INTERACTION
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Patent #:
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Issue Dt:
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08/20/2002
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Application #:
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09054755
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Filing Dt:
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04/03/1998
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Title:
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METHOD AND APPARATUS FOR ESTABLISHING COMMUNICATION BETWEEN A TRANSACTION INITIATOR AND A TRANSACTION PROCESSING SYSTEM
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Patent #:
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Issue Dt:
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06/15/2004
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Application #:
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09055037
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Filing Dt:
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04/03/1998
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Title:
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METHOD AND APPARATUS FOR COMMUNICATING INFORMATION
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Patent #:
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Issue Dt:
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08/05/2003
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Application #:
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09057967
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Filing Dt:
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04/09/1998
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Title:
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DYNAMIC ALLOCATION OF COMMUNICATION RESOURCES WITHIN A COMMUNICATION SYSTEM
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04/09/2002
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09082250
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05/20/1998
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Title:
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TIME SYNCHRONIZATION OF DISTRIBUTED COMPUTER TELEPHONY COMMUNICATION APPLICATIONS IN A COMPUTER NETWORK
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12/05/2000
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09090857
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06/04/1998
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Title:
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05/22/2001
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09106922
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06/29/1998
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Title:
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Patent #:
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11/05/2002
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09137973
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08/21/1998
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Title:
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06/12/2001
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09137978
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08/21/1998
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Title:
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09/10/2002
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09172182
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10/13/1998
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02/15/2000
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10/19/1998
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09/11/2001
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11/20/1998
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10/02/2001
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11/20/1998
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11/02/2004
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03/01/1999
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07/22/2003
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04/29/1999
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07/15/2008
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05/26/1999
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Title:
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12/17/2002
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09325502
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06/03/1999
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08/31/2004
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06/28/1999
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02/01/2005
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07/16/1999
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11/14/2006
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07/27/1999
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06/05/2007
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09379385
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08/23/1999
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08/27/2002
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09379386
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08/23/1999
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04/06/2004
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09379563
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08/23/1999
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06/24/2003
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09384789
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08/27/1999
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09/28/2004
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09384840
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08/27/1999
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NETWORK TRANSFER SYSTEM
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05/04/2004
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09387322
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08/31/1999
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12/18/2001
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09415090
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10/08/1999
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06/01/2004
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09517221
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03/02/2000
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05/22/2007
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09557264
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04/24/2000
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06/15/2010
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09557334
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04/24/2000
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Title:
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APPARATUS AND METHOD FOR EXTENSIBLE REAL-TIME WORKFLOWS
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