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Reel/Frame:028375/0250   Pages: 5
Recorded: 06/14/2012
Attorney Dkt #:1160215.0474949
Conveyance: MERGER (SEE DOCUMENT FOR DETAILS).
Total properties: 41
1
Patent #:
5748711
Issue Dt:
05/05/1998
Application #:
08472150
Filing Dt:
06/07/1995
Title:
TELEPHONE TRANSACTION PROCESSING AS A PART OF CALL TRANSPORT
2
Patent #:
6137870
Issue Dt:
10/24/2000
Application #:
08612452
Filing Dt:
03/06/1996
Title:
SYSTEM FOR PROVIDING CALLER INFORMATION TO CALLED PARTY VIA CALL STANDARD DATA FIELD
3
Patent #:
5867562
Issue Dt:
02/02/1999
Application #:
08633507
Filing Dt:
04/17/1996
Title:
CALL PROCESSING SYSTEM WITH CALL SCREENING
4
Patent #:
6122632
Issue Dt:
09/19/2000
Application #:
08897777
Filing Dt:
07/21/1997
Title:
ELECTRONIC MESSAGE MANAGEMENT SYSTEM
5
Patent #:
5872833
Issue Dt:
02/16/1999
Application #:
08987215
Filing Dt:
12/09/1997
Title:
TELEPHONE TRANSACTION PROCESSING AS A PART OF A CALL TRANSPORT
6
Patent #:
5966429
Issue Dt:
10/12/1999
Application #:
09170929
Filing Dt:
10/13/1998
Title:
TELEPHONE TRANSACTION PROCESSING AS A PART OF A CALL TRANSPORT
7
Patent #:
6188751
Issue Dt:
02/13/2001
Application #:
09181107
Filing Dt:
10/28/1998
Title:
CALL PROCESSING SYSTEM WITH CALL SCREENING
8
Patent #:
7062020
Issue Dt:
06/13/2006
Application #:
09223993
Filing Dt:
12/31/1998
Title:
SYSTEM AND APPARATUS FOR IVR PORT SHARING
9
Patent #:
6205207
Issue Dt:
03/20/2001
Application #:
09323439
Filing Dt:
06/01/1999
Title:
TELEPHONE TRANSACTION PROCESSING AS A PART OF A CALL TRANSPORT
10
Patent #:
6760727
Issue Dt:
07/06/2004
Application #:
09467378
Filing Dt:
12/21/1999
Title:
SYSTEM FOR CUSTOMER CONTACT INFORMATION MANAGEMENT AND METHODS FOR USING SAME
11
Patent #:
6829348
Issue Dt:
12/07/2004
Application #:
09559837
Filing Dt:
04/26/2000
Title:
SYSTEM FOR CUSTOMER CONTACT INFORMATION MANAGEMENT AND METHODS FOR USING SAME
12
Patent #:
7035384
Issue Dt:
04/25/2006
Application #:
09573734
Filing Dt:
05/18/2000
Title:
CALL PROCESSING SYSTEM WITH CALL SCREENING
13
Patent #:
6975708
Issue Dt:
12/13/2005
Application #:
09573901
Filing Dt:
05/18/2000
Title:
CALL PROCESSING SYSTEM WITH CALL SCREENING
14
Patent #:
7076032
Issue Dt:
07/11/2006
Application #:
09593795
Filing Dt:
06/14/2000
Title:
METHOD AND SYSTEM FOR PROCESSING TELEPHONE CALLS BY IVR
15
Patent #:
6411692
Issue Dt:
06/25/2002
Application #:
09614896
Filing Dt:
07/12/2000
Title:
SYSTEM FOR PROVIDING CALLER INFORMATION TO CALLED PARTY VIA CALL STANDARD DATA FIELD
16
Patent #:
6415290
Issue Dt:
07/02/2002
Application #:
09620094
Filing Dt:
07/20/2000
Title:
ELECTRONIC MESSAGE MANAGEMENT SYSTEM
17
Patent #:
6307922
Issue Dt:
10/23/2001
Application #:
09717536
Filing Dt:
11/21/2000
Title:
Telephone transaction processing as a part of a call transport
18
Patent #:
7031951
Issue Dt:
04/18/2006
Application #:
09909241
Filing Dt:
07/19/2001
Publication #:
US20020116243
Pub Dt:
08/22/2002
Title:
EXPERT SYSTEM ADAPTED DEDICATED INTERNET ACCESS GUIDANCE ENGINE
19
Patent #:
7599861
Issue Dt:
10/06/2009
Application #:
11276497
Filing Dt:
03/02/2006
Publication #:
US20070208579
Pub Dt:
09/06/2007
Title:
SYSTEM AND METHOD FOR CLOSED LOOP DECISIONMAKING IN AN AUTOMATED CARE SYSTEM
20
Patent #:
7215744
Issue Dt:
05/08/2007
Application #:
11389698
Filing Dt:
03/27/2006
Publication #:
US20060182234
Pub Dt:
08/17/2006
Title:
CALL PROCESSING SYSTEM WITH CALL SCREENING
21
Patent #:
8027457
Issue Dt:
09/27/2011
Application #:
11565702
Filing Dt:
12/01/2006
Title:
PROCESS FOR AUTOMATED DEPLOYMENT OF NATURAL LANGUAGE
22
Patent #:
7443963
Issue Dt:
10/28/2008
Application #:
11696405
Filing Dt:
04/04/2007
Publication #:
US20070189479
Pub Dt:
08/16/2007
Title:
CALL PROCESSING SYSTEM WITH CALL SCREENING
23
Patent #:
8200527
Issue Dt:
06/12/2012
Application #:
11741284
Filing Dt:
04/27/2007
Title:
METHOD FOR PRIORITIZING AND PRESENTING RECOMMENDATIONS REGARDING ORGANIZATION'S CUSTOMER CARE CAPABILITIES
24
Patent #:
7809663
Issue Dt:
10/05/2010
Application #:
11751680
Filing Dt:
05/22/2007
Title:
SYSTEM AND METHOD FOR SUPPORTING THE UTILIZATION OF MACHINE LANGUAGE
25
Patent #:
8379830
Issue Dt:
02/19/2013
Application #:
11751976
Filing Dt:
05/22/2007
Title:
SYSTEM AND METHOD FOR AUTOMATED CUSTOMER SERVICE WITH CONTINGENT LIVE INTERACTION
26
Patent #:
8166460
Issue Dt:
04/24/2012
Application #:
11860113
Filing Dt:
09/24/2007
Publication #:
US20080098119
Pub Dt:
04/24/2008
Title:
SYSTEM AND METHOD FOR ANALYZING HTTP SESSIONS
27
Patent #:
8023637
Issue Dt:
09/20/2011
Application #:
11865193
Filing Dt:
10/01/2007
Publication #:
US20090086959
Pub Dt:
04/02/2009
Title:
METHOD AND SYSTEM FOR HIERARCHY BASED CONTACT ROUTING
28
Patent #:
NONE
Issue Dt:
Application #:
11966393
Filing Dt:
12/28/2007
Publication #:
US20090013255
Pub Dt:
01/08/2009
Title:
Method and System for Supporting Graphical User Interfaces
29
Patent #:
8139755
Issue Dt:
03/20/2012
Application #:
12055712
Filing Dt:
03/26/2008
Publication #:
US20080240406
Pub Dt:
10/02/2008
Title:
SYSTEM AND METHOD FOR THE AUTOMATIC SELECTION OF INTERFACES
30
Patent #:
8126723
Issue Dt:
02/28/2012
Application #:
12338064
Filing Dt:
12/18/2008
Title:
SYSTEM AND METHOD FOR IMPROVING TUNING USING CALLER PROVIDED SATISFACTION SCORES
31
Patent #:
9218128
Issue Dt:
12/22/2015
Application #:
12394508
Filing Dt:
02/27/2009
Title:
METHOD AND SYSTEM FOR TRAINING USERS TO UTILIZE MULTIMODAL USER INTERFACES
32
Patent #:
8260619
Issue Dt:
09/04/2012
Application #:
12414060
Filing Dt:
03/30/2009
Title:
METHOD AND SYSTEM FOR CREATING NATURAL LANGUAGE UNDERSTANDING GRAMMARS
33
Patent #:
8452668
Issue Dt:
05/28/2013
Application #:
12539980
Filing Dt:
08/12/2009
Title:
System for Closed Loop Decisionmaking in an Automated Care System
34
Patent #:
8325880
Issue Dt:
12/04/2012
Application #:
12839627
Filing Dt:
07/20/2010
Title:
AUTOMATED APPLICATION TESTING
35
Patent #:
8055595
Issue Dt:
11/08/2011
Application #:
12842495
Filing Dt:
07/23/2010
Title:
SYSTEM AND METHOD FOR SUPPORTING THE UTILIZATION OF MACHINE LEARNING
36
Patent #:
8588398
Issue Dt:
11/19/2013
Application #:
13208052
Filing Dt:
08/11/2011
Title:
METHOD AND SYSTEM FOR HIERARCHY BASED CONTACT ROUTING
37
Patent #:
NONE
Issue Dt:
Application #:
13232082
Filing Dt:
09/14/2011
Publication #:
US20120220319
Pub Dt:
08/30/2012
Title:
AUTOMATIC DELIVERY OF MESSAGES
38
Patent #:
8200610
Issue Dt:
06/12/2012
Application #:
13236079
Filing Dt:
09/19/2011
Title:
SYSTEM AND METHOD FOR SUPPORTING THE UTILIZATION OF MACHINE LEARNING
39
Patent #:
8422658
Issue Dt:
04/16/2013
Application #:
13314896
Filing Dt:
12/08/2011
Publication #:
US20130094646
Pub Dt:
04/18/2013
Title:
SYSTEM AND METHOD FOR THE AUTOMATIC SELECTION OF INTERFACES
40
Patent #:
8335690
Issue Dt:
12/18/2012
Application #:
13351383
Filing Dt:
01/17/2012
Title:
METHOD AND SYSTEM FOR CREATING NATURAL LANGUAGE UNDERSTANDING GRAMMARS
41
Patent #:
8504379
Issue Dt:
08/06/2013
Application #:
13352499
Filing Dt:
01/18/2012
Title:
SYSTEM AND METHOD FOR IMPROVING TUNING USING USER PROVIDED SATISFACTION SCORES
Assignor
1
CONVERGYS CMG UTAH INC.
Exec Dt:
04/26/2012
Assignee
1
CONVERGYS CUSTOMER MANAGEMENT DELAWARE LLC
201 EAST FOURTH STREET
CINCINNATI, OHIO 45202
Correspondence name and address
FROST BROWN TODD LLC
301 EAST FOURTH STREET
3300 GREAT AMERICAN TOWER
CINCINNATI, OH 45202

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