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Patent #:
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Issue Dt:
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07/29/1997
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Application #:
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08296847
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Filing Dt:
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08/26/1994
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Title:
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COLLABORATIVE WORKING METHOD AND SYSTEM FOR A TELEPHONE TO INTERFACE WITH A COLLABORATIVE WORKING APPLICATION
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Patent #:
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Issue Dt:
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10/10/2000
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Application #:
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08594628
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Filing Dt:
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02/02/1996
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Title:
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APPARATUS AND METHODS FOR COORDINATING TELEPHONE AND DATA COMMUNICATIONS
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Patent #:
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Issue Dt:
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09/01/1998
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Application #:
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08628837
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Filing Dt:
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04/05/1996
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Title:
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METHODS AND APPARATUS FOR IMPLEMENTING AN OUTBOUND NETWORK CALL CENTER
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Patent #:
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Issue Dt:
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09/22/1998
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Application #:
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08658794
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Filing Dt:
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06/05/1996
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Title:
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VOICE PROCESSING SYSTEM WITH TELEPHONE INTERFACE SUBSYSTEM
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Patent #:
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Issue Dt:
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10/20/1998
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Application #:
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08677204
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Filing Dt:
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07/09/1996
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Title:
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METHODS AND APPARATUS FOR IMPLEMENTING A NETWORK CALL CENTER
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Patent #:
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Issue Dt:
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06/29/1999
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Application #:
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08761257
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Filing Dt:
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12/06/1996
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Title:
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USER INVOCATION OF SERVICES IN PUBLIC SWITCHED TELEPHONE NETWORK VIA PARALLEL DATA NETWORKS
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Patent #:
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Issue Dt:
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06/22/1999
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Application #:
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08782983
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Filing Dt:
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01/14/1997
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Title:
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SYSTEM AND METHOD FOR OPERATING A PLURALITY OF CALL CENTERS
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Patent #:
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Issue Dt:
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08/03/1999
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Application #:
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08786817
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Filing Dt:
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01/21/1997
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Title:
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METHOD AND SYSTEM FOR DETERMINING AND USING MULTIPLE OBJECT STATES IN A COMPUTER TELEPHONY INTEGRATION SYSTEM
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Patent #:
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Issue Dt:
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06/09/1998
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Application #:
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08795680
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Filing Dt:
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02/06/1997
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Title:
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SYSTEM FOR ROUTING ELETRONIC MAILS
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Patent #:
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Issue Dt:
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11/30/1999
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Application #:
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08797406
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Filing Dt:
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02/10/1997
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Title:
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DYNAMIC REQUEING TO AVOID LATENCY IN CALL-ROUTING SYSTEMS
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Patent #:
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Issue Dt:
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11/30/1999
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Application #:
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08797408
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Filing Dt:
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02/10/1997
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Title:
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EXTERNAL POSITIVISTIC FORWARD TRANSFER IN CALL-ROUTING SYSTEMS
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Patent #:
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Issue Dt:
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09/14/1999
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Application #:
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08797417
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Filing Dt:
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02/10/1997
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Title:
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AGENT-PREDICTIVE ROUTING PROCESS IN CALL-ROUTING SYSTEMS
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Patent #:
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Issue Dt:
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02/06/2001
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Application #:
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08797418
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Filing Dt:
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02/10/1997
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Title:
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SKILL-BASED REAL-TIME CALL ROUTING IN TELEPHONY SYSTEMS
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Patent #:
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Issue Dt:
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10/05/1999
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Application #:
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08797419
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Filing Dt:
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02/10/1997
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Title:
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AGENT-INITIATED DYNAMIC REQUEING OF MISROUTED CALLS IN CALL-ROUTING SYSTEMS
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Patent #:
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Issue Dt:
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02/06/2001
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Application #:
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08797420
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Filing Dt:
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02/10/1997
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Title:
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PERSONAL DESKTOP ROUTER
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Patent #:
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Issue Dt:
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07/20/1999
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Application #:
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08798236
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Filing Dt:
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02/11/1997
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Title:
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METHOD FOR ROUTING CALLS TO CALL CENTERS BASED ON STATISTICAL MODELING OF CALL BEHAVIOR
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Patent #:
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Issue Dt:
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08/31/1999
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Application #:
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08802660
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Filing Dt:
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02/19/1997
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Title:
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AGENT-LEVEL NETWORK CALL ROUTING
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Patent #:
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Issue Dt:
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03/13/2001
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Application #:
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08802667
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Filing Dt:
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02/19/1997
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Title:
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PERSONAL DESKTOP ROUTER
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Patent #:
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Issue Dt:
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05/25/1999
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Application #:
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08803407
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Filing Dt:
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02/20/1997
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Title:
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MULTIMEDIA WEB PAGE APPLICATIONS FOR AIN TELEPHONY
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Patent #:
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Issue Dt:
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05/06/2003
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Application #:
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08833340
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Filing Dt:
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04/03/1997
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Title:
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VOICE EXTENSIONS IN A CALL-IN CENTER EMPLOYING VIRTUAL RESTRUCTURING FOR COMPUTER TELEPHONY INTEGRATED FUNCTIONALITY
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Patent #:
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Issue Dt:
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08/17/1999
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Application #:
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08840125
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Filing Dt:
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04/03/1997
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Title:
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VIRTUALIZED COMPUTER TELEPHONY INTEGRATED LINK FOR ENHANCED FUNCTIONALITY
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Patent #:
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Issue Dt:
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03/14/2000
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Application #:
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08848360
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Filing Dt:
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04/30/1997
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Title:
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CONNECTION METHOD FOR A NETWORK SYSTEM AND A SERVER COMPUTER
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Patent #:
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Issue Dt:
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12/07/1999
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Application #:
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08863603
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Filing Dt:
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05/27/1997
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Title:
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INTEGRATED TELEPHONY AND DATA SERVICES OVER CABLE NETWORKS
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Patent #:
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Issue Dt:
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08/17/1999
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Application #:
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08866357
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Filing Dt:
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05/30/1997
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Title:
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APPARATUS AND METHODS ENHANCING CALL ROUTING WITHIN AND BETWEEN CALL-CENTERS
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Patent #:
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Issue Dt:
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10/19/1999
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Application #:
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08868085
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Filing Dt:
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06/03/1997
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Title:
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COMMUNICATION METHOD AND SYSTEM
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Patent #:
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Issue Dt:
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11/14/2000
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Application #:
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08869815
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Filing Dt:
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06/04/1997
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Title:
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PERSONAL DESKTOP ROUTER
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Patent #:
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Issue Dt:
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06/22/1999
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Application #:
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08879182
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Filing Dt:
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06/20/1997
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Title:
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STATISTICALLY-PREDICTIVE AND AGENT-PREDICTIVE CALL ROUTING
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Patent #:
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Issue Dt:
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05/18/1999
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Application #:
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08879184
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Filing Dt:
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06/20/1997
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Title:
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EXTERNAL POSITIVISTIC FOWARD TRANSFER IN CALL ROUTING SYSTEMS
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Patent #:
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Issue Dt:
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11/23/1999
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Application #:
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08879554
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Filing Dt:
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06/20/1997
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Title:
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DYNAMIC RE-ROUTING
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Patent #:
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Issue Dt:
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11/23/1999
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Application #:
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08879571
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Filing Dt:
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06/20/1997
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Title:
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AGENT-INITIATED DYNAMIC REQUEING
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Patent #:
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Issue Dt:
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02/06/2001
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Application #:
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08879619
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Filing Dt:
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06/20/1997
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Title:
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PARALLEL DATA TRANSFER AND SYNCHRONIZATION
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Patent #:
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Issue Dt:
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07/20/1999
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Application #:
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08928211
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Filing Dt:
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09/12/1997
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Title:
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METHOD AND APPARATUS FOR DETERMINING AGENT AVAILABILITY BASED ON LEVEL OF UNCOMPLETED TASKS
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Patent #:
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Issue Dt:
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06/20/2000
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Application #:
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08928264
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Filing Dt:
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09/12/1997
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Title:
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INTERNET CALL WAITING
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Patent #:
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Issue Dt:
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05/21/2002
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Application #:
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08928744
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Filing Dt:
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09/12/1997
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Title:
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METHOD AND APPARATUS FOR AUTOMATIC NETWORK CONNECTION BETWEEN A SMALL BUSINESS AND A CLIENT
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Patent #:
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Issue Dt:
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04/18/2006
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Application #:
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08928861
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Filing Dt:
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09/12/1997
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Title:
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METHODS AND APPARATUS FOR PERSONAL ROUTING IN COMPUTER-SIMULATED TELEPHONY
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Patent #:
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Issue Dt:
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10/17/2000
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Application #:
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08940353
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Filing Dt:
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09/30/1997
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Title:
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METADATA-BASED NETWORK ROUTING
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Patent #:
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Issue Dt:
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09/28/1999
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Application #:
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08940712
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Filing Dt:
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09/30/1997
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Title:
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METHOD AND APPARATUS FOR PROVIDING AN INTERACTIVE HOME AGENT WITH ACCESS TO CALL CENTER FUNCTIONALITY AND RESOURCES
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Patent #:
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Issue Dt:
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01/30/2001
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Application #:
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08947043
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Filing Dt:
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10/08/1997
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Title:
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UNIFORM CONTROL OF MIXED PLATFORMS IN TELEPHONY
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Patent #:
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Issue Dt:
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08/15/2000
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Application #:
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08947306
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Filing Dt:
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10/08/1997
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Title:
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ESCALATORY REACTIVE CALL ROUTING
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Patent #:
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Issue Dt:
|
09/14/1999
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Application #:
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08947737
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Filing Dt:
|
10/09/1997
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Title:
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AGENT-INITIATED DYNAMIC REQUEING
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Patent #:
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Issue Dt:
|
01/16/2001
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Application #:
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08947774
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Filing Dt:
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10/09/1997
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Title:
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PARALLEL DATA TRANSFER AND SYNCHRONIZATION IN COMPUTER-SIMULATED TELEPHONY
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Patent #:
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Issue Dt:
|
09/11/2001
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Application #:
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08948540
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Filing Dt:
|
10/10/1997
|
|
Title:
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EXTERNAL POSITIVISTIC FORWARD TRANSFER IN CALL ROUTING SYSTEMS
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Patent #:
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|
Issue Dt:
|
10/19/1999
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Application #:
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08948554
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Filing Dt:
|
10/10/1997
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Title:
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UNIFORM CONTROL OF MIXED PLATFORMS IN TELEPHONY
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Patent #:
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|
Issue Dt:
|
01/04/2000
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Application #:
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08948837
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Filing Dt:
|
10/10/1997
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Title:
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ESCALATORY REACTIVE CALL ROUTING
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|
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Patent #:
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|
Issue Dt:
|
08/17/1999
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Application #:
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08948875
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Filing Dt:
|
10/10/1997
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|
Title:
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STATISTICALLY-PREDICTIVE AND AGENT-PREDICTIVE CALL ROUTING
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|
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Patent #:
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|
Issue Dt:
|
09/10/2002
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Application #:
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08948902
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Filing Dt:
|
10/10/1997
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Title:
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DYNAMIC RE-ROUTING
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Patent #:
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Issue Dt:
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03/06/2001
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Application #:
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08949586
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Filing Dt:
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10/14/1997
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Title:
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VOICE EXTENSIONS IN A CALL-IN CENTER EMPLOYING VIRTUAL RECONSTRUCTURING FOR COMPUTER TELEPHONY INTEGRATED FUNCTIONALITY
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Patent #:
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Issue Dt:
|
03/19/2002
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Application #:
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08950253
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Filing Dt:
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10/14/1997
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Title:
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VIRTUALIZED COMPUTER TELEPHONY INTEGRATED LINK FOR ENHANCED FUNCTIONALITY INCALL CENTERS
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Patent #:
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Issue Dt:
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11/23/1999
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Application #:
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08964309
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Filing Dt:
|
11/04/1997
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Title:
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METHOD FOR TELEPHONY CALL BLENDING
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Patent #:
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|
Issue Dt:
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12/21/1999
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Application #:
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08968825
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Filing Dt:
|
11/14/1997
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|
Title:
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NEGOTIATED ROUTING IN TELEPHONY SYSTEMS
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Patent #:
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Issue Dt:
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09/28/1999
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Application #:
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08969118
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Filing Dt:
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11/12/1997
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Title:
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REAL-TIME INTERACTIVE DIRECTORY
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Patent #:
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Issue Dt:
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08/15/2000
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Application #:
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08972772
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Filing Dt:
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11/18/1997
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Title:
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IN-BAND SIGNALING FOR ROUTING
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Patent #:
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Issue Dt:
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04/25/2000
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Application #:
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08975404
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Filing Dt:
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11/20/1997
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Title:
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METHOD AND SYSTEM FOR DETERMINING AND USING MULTIPLE OBJECT STATES IN A COMPUTER TELEPHONY INTEGRATION SYSTEM.
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Patent #:
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Issue Dt:
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06/06/2000
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Application #:
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08982114
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Filing Dt:
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12/01/1997
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Title:
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TRANSFER-CONNECT TELEPHONY SERVICES UTILIZING AUTOMATED AUDIO SYSTEMS
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Patent #:
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Issue Dt:
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10/03/2000
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Application #:
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08998268
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Filing Dt:
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12/24/1997
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Title:
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SYSTEM FOR ROUTING ELECTRONIC MAIL TO BEST QUALIFIED PERSON BASED ON CONTENT ANALYSIS
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Patent #:
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Issue Dt:
|
02/01/2000
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Application #:
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09010793
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Filing Dt:
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01/22/1998
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Title:
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APPARATUS AND METHOD IN IMPROVING E-MAIL ROUTING IN AN INTERNET PROTOCOL NETWORK TELEPHONY CALL-IN-CENTER
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Patent #:
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Issue Dt:
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07/22/2003
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Application #:
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09010808
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Filing Dt:
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01/22/1998
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Publication #:
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Pub Dt:
|
08/01/2002
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Title:
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METHOD AND APPARATUS FOR DETERMINING AND USING MULTIPLE OBJECT STATES IN AN INTELLIGENT INTERNET PROTOCOL TELEPHONY NETWORK
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Patent #:
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Issue Dt:
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04/12/2005
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Application #:
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09010894
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Filing Dt:
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01/22/1998
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Title:
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INTERNET PROTOCOL CALL-IN CENTERS AND ESTABLISHING REMOTE AGENTS
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Patent #:
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Issue Dt:
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09/23/2003
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Application #:
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09010940
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Filing Dt:
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01/22/1998
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Publication #:
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Pub Dt:
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01/30/2003
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Title:
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APPARATUS AND METHODS FOR COORDINATING INTERNET PROTOCOL TELEPHONE AND DATA COMMUNICATIONS
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Patent #:
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Issue Dt:
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01/16/2001
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Application #:
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09012043
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Filing Dt:
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01/22/1998
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Title:
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APPARATUS AND METHODS FOR MANAGING MULTIPLE INTERNET PROTOCOL CAPABLE CALL CENTERS
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Patent #:
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Issue Dt:
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04/16/2002
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Application #:
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09012044
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Filing Dt:
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01/22/1998
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Title:
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APPARATUS AND METHODS IN ROUTING INTERNET PROTOCOL NETWORK TELEPHONY CALLS IN A CENTRALLY-MANAGED CALL CENTER SYSTEM
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Patent #:
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Issue Dt:
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03/28/2000
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Application #:
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09024825
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Filing Dt:
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02/17/1998
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Title:
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METHOD AND APPARATUS FOR CALL DISTRIBUTION AND OVERRIDE WITH PRIORITY
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Patent #:
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Issue Dt:
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08/24/1999
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Application #:
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09024827
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Filing Dt:
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02/17/1998
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Title:
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AUTOMATED SURVEY CONTROL ROUTINE IN A CALL CENTER ENVIRONMENT
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Patent #:
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Issue Dt:
|
03/06/2012
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Application #:
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09024923
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Filing Dt:
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02/17/1998
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Title:
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TELEPHONE NETWORK INTERFACE BRIDGE BETWEEN DATA TELEPHONY NETWORKS AND DEDICATED CONNECTION TELEPHONY NETWORKS
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Patent #:
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Issue Dt:
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12/14/1999
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Application #:
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09024933
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Filing Dt:
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02/17/1998
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Title:
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INTELLIGENT VIRTUAL QUEUE
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Patent #:
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Issue Dt:
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04/04/2000
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Application #:
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09026795
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Filing Dt:
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02/20/1998
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Title:
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METHOD AND APPARATUS FOR ENABLING FULL INTERACTIVE MONITORING OF CALLS TO AND FROM A CALL-IN CENTER
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Patent #:
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Issue Dt:
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09/24/2002
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Application #:
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09036358
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Filing Dt:
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03/06/1998
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Publication #:
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Pub Dt:
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05/16/2002
| | | | |
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Title:
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NETWORK TELEPHONY INTERFACE SYSTEMS BETWEEN DATA NETWORK TELEPHONY AND PLAIN OLD TELEPHONE SERVICE
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Patent #:
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Issue Dt:
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03/13/2001
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Application #:
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09038677
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Filing Dt:
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03/09/1998
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Title:
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NETWORK TELEPHONY INTERFACE SYSTEMS BETWEEN DATA NETWORK TELEPHONY AND PLAIN OLD TELEPHONE SERVICE INCLUDING CTI ENHANCEMENT
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Patent #:
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Issue Dt:
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01/15/2002
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Application #:
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09041370
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Filing Dt:
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03/11/1998
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Title:
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NETWORK TELEPHONY INTERFACE SYSTEMS BETWEEN DATA NETWORK TELEPHONY AND PLAIN OLD TELEPHONE SERVICE INCLUDING CTI ENHANCEMENT IN THE DATA NETWORK
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Patent #:
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Issue Dt:
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09/30/2003
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Application #:
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09050673
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Filing Dt:
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03/30/1998
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Title:
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MANAGING BANDWIDTH ON DEMAND FOR INTERNET PROTOCOL MESSAGING WITH CAPABILITY FOR TRANSFORMING TELEPHONY CALLS FROM ONE MEDIA TYPE TO ANOTHER MEDIA TYPE
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Patent #:
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Issue Dt:
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06/20/2000
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Application #:
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09069221
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Filing Dt:
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04/28/1998
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Title:
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NOISE REDUCTION TECHNIQUES AND APPARATUS FOR ENHANCING WIRELESS DATA NETWORK TELEPHONY
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Patent #:
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Issue Dt:
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03/28/2000
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Application #:
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09071467
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Filing Dt:
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04/30/1998
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Title:
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METHOD AND APPARATUS FOR MULTIPLE AGENT COMMITMENT TRACKING AND NOTIFICATION
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Patent #:
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Issue Dt:
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11/23/1999
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Application #:
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09095732
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Filing Dt:
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06/10/1998
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Title:
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IMPLEMENTATION OF CALL-CENTER OUTBOUND DIALING CAPABILITY AT A TELEPHONY NETWORK LEVEL
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Patent #:
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Issue Dt:
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07/17/2001
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Application #:
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09096729
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Filing Dt:
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06/11/1998
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Title:
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MULTIMEDIA MANAGING AND PRIORITIZED QUEUING SYSTEM INTEGRATED WITH INTELLIGENT ROUTING CAPABILITY
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Patent #:
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Issue Dt:
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08/31/2004
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Application #:
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09102741
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Filing Dt:
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06/22/1998
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Title:
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E-MAIL CLIENT WITH PROGRAMMABLE ADDRESS ATTRIBUTES
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Patent #:
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Issue Dt:
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11/23/1999
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Application #:
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09103691
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Filing Dt:
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06/24/1998
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Title:
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METHOD AND APPARATUS FOR TRANSLATING TEXT AND SPEECH TRANSFERRED OVER A TELEPHONY OR SIMILAR NETWORK.
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Patent #:
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Issue Dt:
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10/31/2000
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Application #:
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09115921
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Filing Dt:
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07/15/1998
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Title:
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REMOTE APPLICATION DESIGN
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Patent #:
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Issue Dt:
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09/12/2000
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Application #:
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09128276
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Filing Dt:
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08/03/1998
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Title:
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EMERGENCY CALL LOAD MANAGEMENT FOR CALL CENTERS
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Patent #:
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Issue Dt:
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01/20/2004
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Application #:
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09144660
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Filing Dt:
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09/01/1998
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Title:
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METHODS, SYSTEMS AND COMPUTER PROGRAM PRODUCTS FOR AUTOMATIC TASK DISTRIBUTION
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Patent #:
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Issue Dt:
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06/25/2002
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Application #:
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09146849
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Filing Dt:
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09/03/1998
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Title:
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EMBEDDED WEB PHONE MODULE
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Patent #:
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Issue Dt:
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05/08/2001
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Application #:
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09151429
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Filing Dt:
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09/11/1998
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Title:
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METHOD AND APPARATUS FOR RULES-BASED STORAGE AND RETRIEVAL OF MULTIMEDIA INTERACTIONS WITHIN A COMMUNICATION CENTER
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Patent #:
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Issue Dt:
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08/22/2000
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Application #:
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09151564
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Filing Dt:
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09/11/1998
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Title:
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AN OPERATING SYSTEM HAVING EXTERNAL MEDIA LAYER, WORKFLOW LAYER, INTERNAL MEDIA LAYER, AND KNOWLEDGE BASE FOR ROUTING
MEDIA EVENTS BETWEEN TRANSACTIONS
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Patent #:
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Issue Dt:
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04/03/2001
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Application #:
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09151710
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Filing Dt:
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09/11/1998
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Title:
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METHOD AND APPARATUS FOR SELECTIVELY PRESENTING MEDIA-OPTIONS TO CLIENTS OF A MULTIMEDIA CALL CENTER
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Patent #:
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Issue Dt:
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05/14/2002
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Application #:
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09160558
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Filing Dt:
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09/24/1998
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Publication #:
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Pub Dt:
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05/16/2002
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Title:
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METHOD AND APPARATUS FOR PROVIDING INTEGRATED ROUTING FOR PSTN AND IPNT CALLS IN A CALL CENTER
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Patent #:
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Issue Dt:
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05/02/2006
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Application #:
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09182745
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Filing Dt:
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10/28/1998
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Publication #:
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Pub Dt:
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08/09/2001
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Title:
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METHOD AND APPARATUS FOR BUILDING MULTIMEDIA APPLICATIONS USING INTERACTIVE MULTIMEDIA VIEWERS
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Patent #:
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Issue Dt:
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10/24/2000
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Application #:
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09182937
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Filing Dt:
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10/29/1998
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Title:
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METHOD AND APPARATUS FOR SUPPORTING DIVERSE INTERACTION PATHS WITHIN A MULTIMEDIA COMMUNICATION CENTER
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Patent #:
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Issue Dt:
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12/26/2000
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Application #:
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09183390
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Filing Dt:
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10/29/1998
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Title:
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METHOD AND APPARATUS FOR CREATING SPECIALIZED MULTIMEDIA THREADS IN A MULTIMEDIA COMMUNICATION CENTER
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Patent #:
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Issue Dt:
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04/09/2002
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Application #:
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09183395
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Filing Dt:
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10/29/1998
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Publication #:
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Pub Dt:
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11/22/2001
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Title:
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INTERFACE ENGINE FOR MANAGING BUSINESS PROCESSES WITHIN A MULTIMEDIA COMMUNICATION-CENTER
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Patent #:
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Issue Dt:
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03/29/2005
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Application #:
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09183551
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Filing Dt:
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10/29/1998
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Publication #:
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Pub Dt:
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07/11/2002
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Title:
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STORED-MEDIA INTERFACE ENGINE PROVIDING AN ABSTRACT RECORD OF STORED MULTIMEDIA FILES WITHIN A MULTIMEDIA COMMUNICATION CENTER
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Patent #:
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Issue Dt:
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01/02/2001
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Application #:
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09190960
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Filing Dt:
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11/12/1998
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Title:
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METHOD AND APPARATUS FOR DETERMINING AND INITIATING INTERACTION DIRECTIONALITY WITHIN A MULTIMEDIA COMMUNICATION CENTER
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Patent #:
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Issue Dt:
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10/01/2002
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Application #:
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09191276
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Filing Dt:
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11/12/1998
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Title:
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INTEGRATED TELEPHONY NETWORK COMBINING A PACKET DATA NETWORK AND A DEDICATED-CONNECTION NETWORK
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Patent #:
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Issue Dt:
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04/10/2001
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Application #:
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09191308
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Filing Dt:
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11/13/1998
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Title:
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PRIVATE IP TELEPHONY BACKBONE LINKING WIDELY-DISTRIBUTED ENTERPRISE SITES
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Patent #:
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Issue Dt:
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05/04/2004
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Application #:
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09199135
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Filing Dt:
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11/24/1998
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Title:
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TELEPHONY INTELLIGENCE IN A DATA PACKET NETWORK
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|
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Patent #:
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Issue Dt:
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04/15/2003
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Application #:
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09199613
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Filing Dt:
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11/24/1998
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Title:
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PLATFORM-INDEPENDANT DNT INTELLIGENT NETWORK
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Patent #:
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Issue Dt:
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12/05/2000
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Application #:
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09209306
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Filing Dt:
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12/11/1998
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Title:
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METHOD FOR ESTIMATING TELEPHONY SYSTEM-QUEUE WAITING TIME IN AN AGENT LEVEL ROUTING ENVIRONMENT
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Patent #:
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Issue Dt:
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09/19/2000
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Application #:
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09216556
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Filing Dt:
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12/18/1998
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Title:
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METHOD AND APPARATUS FOR LOAD-BALANCING OF CALL PROCESSING BETWEEN MULTIPLE CALL-DESTINATION SITES AND ROUTING OF CALLS BY WAY OF CALL-DISTINATION SITE CONTROL
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Patent #:
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Issue Dt:
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01/04/2000
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Application #:
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09249395
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Filing Dt:
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02/12/1999
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Title:
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POINT-OF-PRESENCE CALL CENTER MANAGEMENT SYSTEM
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Patent #:
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Issue Dt:
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04/30/2002
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Application #:
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09253277
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Filing Dt:
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02/19/1999
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Title:
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METHOD AND APPARATUS FOR AUTOMATED PERSONALIZATION AND PRESENTATION OF WORKLOAD ASSIGNMENTS TO AGENTS WITHIN A MULTIMEDIA COMMUNICATION CENTER
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Patent #:
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Issue Dt:
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12/18/2001
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Application #:
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09253554
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Filing Dt:
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02/19/1999
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Publication #:
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Pub Dt:
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09/27/2001
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Title:
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METHOD AND APPARATUS FOR PROVIDING MEDIA-INDEPENDENT SELF-HELP MODULES WITHIN A MULTIMEDIA COMMUNICATION-CENTER CUSTOMER INTERFACE
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Patent #:
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Issue Dt:
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03/23/2004
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Application #:
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09255048
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Filing Dt:
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02/22/1999
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Publication #:
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Pub Dt:
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08/09/2001
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Title:
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TELECOMMUNICATION SYSTEM FOR AUTOMATICALLY LOCATING BY NETWORK CONNECTION AND SELECTIVELY DELIVERING CALLS TO MOBILE CLIENT DEVICES
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