|
Total properties:
51
|
|
|
|
Patent #:
|
|
Issue Dt:
|
01/10/2012
|
Application #:
|
11131486
|
Filing Dt:
|
05/18/2005
|
|
Publication #:
|
|
Pub Dt:
|
11/23/2006
| | | | |
|
Title:
|
METHOD AND SYSTEM FOR ANALYZING SEPARATED VOICE DATA OF A TELEPHONIC COMMUNICATION BETWEEN A CUSTOMER AND A CONTACT CENTER BY APPLYING A PSYCHOLOGICAL BEHAVIORAL MODEL THERETO
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/09/2011
|
Application #:
|
11131850
|
Filing Dt:
|
05/18/2005
|
|
Publication #:
|
|
Pub Dt:
|
11/23/2006
| | | | |
|
Title:
|
METHOD AND SYSTEM FOR ANALYZING SEPARATED VOICE DATA OF A TELEPHONIC COMMUNICATION BETWEEN A CUSTOMER AND A CONTACT CENTER BY APPLYING A PSYCHOLOGICAL BEHAVIORAL MODEL THERETO
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
01/10/2012
|
Application #:
|
11365432
|
Filing Dt:
|
03/01/2006
|
|
Publication #:
|
|
Pub Dt:
|
11/23/2006
| | | | |
|
Title:
|
METHOD AND SOFTWARE FOR TRAINING A CUSTOMER SERVICE REPRESENTATIVE BY ANALYSIS OF A TELEPHONIC INTERACTION BETWEEN A CUSTOMER AND A CONTACT CENTER
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
05/06/2014
|
Application #:
|
11731478
|
Filing Dt:
|
03/30/2007
|
|
Publication #:
|
|
Pub Dt:
|
10/02/2008
| | | | |
|
Title:
|
Method and system for automatically routing a telephonic communication base on analytic attributes associated with prior telephonic communication
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
01/11/2011
|
Application #:
|
11731497
|
Filing Dt:
|
03/30/2007
|
|
Publication #:
|
|
Pub Dt:
|
10/02/2008
| | | | |
|
Title:
|
METHOD AND SYSTEM FOR AGGREGATING AND ANALYZING DATA RELATING TO A PLURALITY OF INTERACTIONS BETWEEN A CUSTOMER AND A CONTACT CENTER AND GENERATING BUSINESS PROCESS ANALYTICS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
09/20/2011
|
Application #:
|
12079685
|
Filing Dt:
|
03/28/2008
|
|
Publication #:
|
|
Pub Dt:
|
10/23/2008
| | | | |
|
Title:
|
METHOD AND SYSTEM DETERMINING THE COMPLEXITY OF A TELEPHONIC COMMUINCATION RECEIVED BY A CONTACT CENTER
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
12/13/2011
|
Application #:
|
12079721
|
Filing Dt:
|
03/28/2008
|
|
Publication #:
|
|
Pub Dt:
|
10/23/2008
| | | | |
|
Title:
|
METHOD AND SYSTEM FOR ANALYZING SEPARATED VOICE DATA OF A TELEPHONIC COMMUNICATION TO DETERMINE THE GENDER OF THE COMMUNICANT
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
12079827
|
Filing Dt:
|
03/28/2008
|
|
Publication #:
|
|
Pub Dt:
|
10/23/2008
| | | | |
|
Title:
|
Method and system for automatically monitoring contact center performance
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
12/29/2015
|
Application #:
|
12079828
|
Filing Dt:
|
03/28/2008
|
|
Publication #:
|
|
Pub Dt:
|
10/23/2008
| | | | |
|
Title:
|
Method and system for selecting and navigating to call examples for playback or analysis
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
12/17/2013
|
Application #:
|
12286168
|
Filing Dt:
|
09/29/2008
|
|
Publication #:
|
|
Pub Dt:
|
04/23/2009
| | | | |
|
Title:
|
METHODS AND SYSTEMS FOR DETERMINING SEGMENTS OF A TELEPHONIC COMMUNICATION BETWEEN A CUSTOMER AND A CONTACT CENTER TO CLASSIFY EACH SEGMENT OF THE COMMUNICATION, ASSESS NEGOTIATIONS, AND AUTOMATE SETUP TIME CALCULATION
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
09/17/2019
|
Application #:
|
12286169
|
Filing Dt:
|
09/29/2008
|
|
Publication #:
|
|
Pub Dt:
|
04/23/2009
| | | | |
|
Title:
|
SYSTEM AND METHODS FOR DETERMINING TRENDS IN ELECTRONIC COMMUNICATIONS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
05/01/2012
|
Application #:
|
12286248
|
Filing Dt:
|
09/29/2008
|
|
Publication #:
|
|
Pub Dt:
|
04/23/2009
| | | | |
|
Title:
|
METHODS AND SYSTEMS FOR VERIFYING TYPED OBJECTS OR SEGMENTS OF A TELEPHONIC COMMUNICATION BETWEEN A CUSTOMER AND A CONTACT CENTER
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
11/26/2013
|
Application #:
|
13165149
|
Filing Dt:
|
06/21/2011
|
|
Publication #:
|
|
Pub Dt:
|
10/13/2011
| | | | |
|
Title:
|
METHOD AND SYSTEM FOR ANALYZING SEPARATED VOICE DATA OF A TELEPHONIC COMMUNICATION BETWEEN A CUSTOMER AND A CONTACT CENTER BY APPLYING A PSYCHOLOGICAL BEHAVIORAL MODEL THERETO
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
12/05/2017
|
Application #:
|
13673187
|
Filing Dt:
|
11/09/2012
|
|
Publication #:
|
|
Pub Dt:
|
05/15/2014
| | | | |
|
Title:
|
METHODS AND APPARATUS FOR IDENTIFYING FRAUDULENT CALLERS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
05/14/2019
|
Application #:
|
13782522
|
Filing Dt:
|
03/01/2013
|
|
Publication #:
|
|
Pub Dt:
|
09/04/2014
| | | | |
|
Title:
|
CUSTOMER-BASED INTERACTION OUTCOME PREDICTION METHODS AND SYSTEM
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
09/15/2015
|
Application #:
|
13828154
|
Filing Dt:
|
03/14/2013
|
|
Publication #:
|
|
Pub Dt:
|
09/18/2014
| | | | |
|
Title:
|
REAL-TIME PREDICTIVE ROUTING
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
11/17/2015
|
Application #:
|
13828864
|
Filing Dt:
|
03/14/2013
|
|
Publication #:
|
|
Pub Dt:
|
09/18/2014
| | | | |
|
Title:
|
METHODS AND SYSTEM FOR ANALYZING MULTICHANNEL ELECTRONIC COMMUNICATION DATA
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/11/2015
|
Application #:
|
13903559
|
Filing Dt:
|
05/28/2013
|
|
Publication #:
|
|
Pub Dt:
|
12/04/2014
| | | | |
|
Title:
|
OPTIMIZED PREDICTIVE ROUTING AND METHODS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
05/17/2022
|
Application #:
|
13912918
|
Filing Dt:
|
06/07/2013
|
|
Publication #:
|
|
Pub Dt:
|
12/11/2014
| | | | |
|
Title:
|
SYSTEMS AND METHODS FOR ANALYZING COACHING COMMENTS
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
13963646
|
Filing Dt:
|
08/09/2013
|
|
Publication #:
|
|
Pub Dt:
|
02/12/2015
| | | | |
|
Title:
|
SYSTEMS AND METHODS FOR EVALUATING JOB CANDIDATES
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/16/2019
|
Application #:
|
14045968
|
Filing Dt:
|
10/04/2013
|
|
Publication #:
|
|
Pub Dt:
|
04/09/2015
| | | | |
|
Title:
|
PREDICTIVE ANALYTIC SYSTEMS AND METHODS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/03/2017
|
Application #:
|
14046019
|
Filing Dt:
|
10/04/2013
|
|
Publication #:
|
|
Pub Dt:
|
04/09/2015
| | | | |
|
Title:
|
ONLINE CLASSROOM ANALYTICS SYSTEM AND METHODS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/14/2015
|
Application #:
|
14049008
|
Filing Dt:
|
10/08/2013
|
|
Publication #:
|
|
Pub Dt:
|
12/04/2014
| | | | |
|
Title:
|
OPTIMIZED PREDICTIVE ROUTING AND METHODS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/14/2015
|
Application #:
|
14049125
|
Filing Dt:
|
10/08/2013
|
|
Publication #:
|
|
Pub Dt:
|
09/18/2014
| | | | |
|
Title:
|
METHODS AND SYSTEM FOR ANALYZING MULTICHANNEL ELECTRONIC COMMUNICATION DATA
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
12/11/2018
|
Application #:
|
14049152
|
Filing Dt:
|
10/08/2013
|
|
Publication #:
|
|
Pub Dt:
|
09/04/2014
| | | | |
|
Title:
|
CUSTOMER-BASED INTERACTION OUTCOME PREDICTION METHODS AND SYSTEM
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/15/2014
|
Application #:
|
14072479
|
Filing Dt:
|
11/05/2013
|
|
Publication #:
|
|
Pub Dt:
|
03/06/2014
| | | | |
|
Title:
|
METHOD AND SYSTEM FOR ANALYZING A COMMUNICATION BY APPLYING A BEHAVIORAL MODEL THERETO
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
14078184
|
Filing Dt:
|
11/12/2013
|
|
Publication #:
|
|
Pub Dt:
|
05/14/2015
| | | | |
|
Title:
|
WEIGHTED PROMOTER SCORE ANALYTICS SYSTEM AND METHODS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/21/2014
|
Application #:
|
14090949
|
Filing Dt:
|
11/26/2013
|
|
Title:
|
REAL-TIME PREDICTIVE ROUTING
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
11/18/2014
|
Application #:
|
14231327
|
Filing Dt:
|
03/31/2014
|
|
Publication #:
|
|
Pub Dt:
|
10/02/2014
| | | | |
|
Title:
|
METHOD AND SYSTEM FOR AUTOMATICALLY ROUTING A TELEPHONIC COMMUNICATION
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/30/2019
|
Application #:
|
14286653
|
Filing Dt:
|
05/23/2014
|
|
Publication #:
|
|
Pub Dt:
|
11/26/2015
| | | | |
|
Title:
|
ESSAY ANALYTICS SYSTEM AND METHODS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
05/31/2016
|
Application #:
|
14308555
|
Filing Dt:
|
06/18/2014
|
|
Publication #:
|
|
Pub Dt:
|
10/09/2014
| | | | |
|
Title:
|
METHOD AND SYSTEM FOR ANALYZING A COMMUNICATION BY APPLYING A BEHAVIORAL MODEL THERETO
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/12/2016
|
Application #:
|
14309728
|
Filing Dt:
|
06/19/2014
|
|
Publication #:
|
|
Pub Dt:
|
12/24/2015
| | | | |
|
Title:
|
PERSONALITY-BASED INTELLIGENT PERSONAL ASSISTANT SYSTEM AND METHODS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/17/2015
|
Application #:
|
14515642
|
Filing Dt:
|
10/16/2014
|
|
Publication #:
|
|
Pub Dt:
|
02/05/2015
| | | | |
|
Title:
|
METHOD AND SYSTEM FOR AUTOMATICALLY ROUTING A TELEPHONIC COMMUNICATION
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
09/15/2015
|
Application #:
|
14518423
|
Filing Dt:
|
10/20/2014
|
|
Publication #:
|
|
Pub Dt:
|
02/05/2015
| | | | |
|
Title:
|
REAL-TIME PREDICTIVE ROUTING
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
02/23/2016
|
Application #:
|
14525002
|
Filing Dt:
|
10/27/2014
|
|
Title:
|
PREDICTIVE VIDEO ANALYTICS SYSTEM AND METHODS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
12/05/2017
|
Application #:
|
14591768
|
Filing Dt:
|
01/07/2015
|
|
Publication #:
|
|
Pub Dt:
|
06/04/2015
| | | | |
|
Title:
|
METHODS AND APPARATUS FOR IDENTIFYING FRAUDULENT CALLERS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/29/2016
|
Application #:
|
14610136
|
Filing Dt:
|
01/30/2015
|
|
Title:
|
PERSONALITY ANALYSIS OF MONO-RECORDING SYSTEM AND METHODS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
09/01/2015
|
Application #:
|
14616423
|
Filing Dt:
|
02/06/2015
|
|
Publication #:
|
|
Pub Dt:
|
06/04/2015
| | | | |
|
Title:
|
METHOD AND SYSTEM FOR AUTOMATICALLY ROUTING A TELEPHONIC COMMUNICATION
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
14731018
|
Filing Dt:
|
06/04/2015
|
|
Publication #:
|
|
Pub Dt:
|
12/08/2016
| | | | |
|
Title:
|
QUALITY ASSURANCE ANALYTICS SYSTEMS AND METHODS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/19/2016
|
Application #:
|
14793144
|
Filing Dt:
|
07/07/2015
|
|
Publication #:
|
|
Pub Dt:
|
10/29/2015
| | | | |
|
Title:
|
OPTIMIZED PREDICTIVE ROUTING AND METHODS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
02/23/2016
|
Application #:
|
14801545
|
Filing Dt:
|
07/16/2015
|
|
Publication #:
|
|
Pub Dt:
|
11/12/2015
| | | | |
|
Title:
|
SYSTEM FOR AUTOMATICALLY ROUTING A COMMUNICATION
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/02/2016
|
Application #:
|
14808092
|
Filing Dt:
|
07/24/2015
|
|
Publication #:
|
|
Pub Dt:
|
11/19/2015
| | | | |
|
Title:
|
METHODS AND SYSTEM FOR ANALYZING MULTICHANNEL ELECTRONIC COMMUNICATION DATA
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
02/07/2017
|
Application #:
|
14818082
|
Filing Dt:
|
08/04/2015
|
|
Publication #:
|
|
Pub Dt:
|
11/26/2015
| | | | |
|
Title:
|
REAL-TIME PREDICTIVE ROUTING
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/30/2016
|
Application #:
|
14960194
|
Filing Dt:
|
12/04/2015
|
|
Publication #:
|
|
Pub Dt:
|
03/24/2016
| | | | |
|
Title:
|
METHOD AND SYSTEM OF SEARCHING FOR COMMUNICATIONS FOR PLAYBACK OR ANALYSIS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/04/2017
|
Application #:
|
14974586
|
Filing Dt:
|
12/18/2015
|
|
Publication #:
|
|
Pub Dt:
|
04/14/2016
| | | | |
|
Title:
|
METHOD AND SYSTEM FOR AUTOMATICALLY ROUTING A TELEPHONIC COMMUNICATION
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
09/06/2016
|
Application #:
|
14996913
|
Filing Dt:
|
01/15/2016
|
|
Publication #:
|
|
Pub Dt:
|
05/12/2016
| | | | |
|
Title:
|
PREDICTIVE VIDEO ANALYTICS SYSTEM AND METHODS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
01/03/2017
|
Application #:
|
15046635
|
Filing Dt:
|
02/18/2016
|
|
Publication #:
|
|
Pub Dt:
|
08/04/2016
| | | | |
|
Title:
|
DISTRESS ANALYSIS OF MONO-RECORDING SYSTEM AND METHODS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
09/12/2017
|
Application #:
|
15071037
|
Filing Dt:
|
03/15/2016
|
|
Publication #:
|
|
Pub Dt:
|
09/21/2017
| | | | |
|
Title:
|
TREND IDENTIFICATION AND BEHAVIORAL ANALYTICS SYSTEM AND METHODS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
02/14/2017
|
Application #:
|
15166773
|
Filing Dt:
|
05/27/2016
|
|
Publication #:
|
|
Pub Dt:
|
09/22/2016
| | | | |
|
Title:
|
METHOD AND SYSTEM FOR GENERATING A RESPONSIVE COMMUNICATION BASED ON BEHAVIORAL ASSESSMENT DATA
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
12/19/2017
|
Application #:
|
15187521
|
Filing Dt:
|
06/20/2016
|
|
Publication #:
|
|
Pub Dt:
|
10/13/2016
| | | | |
|
Title:
|
PERSONALITY-BASED CHATBOT AND METHODS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
05/30/2017
|
Application #:
|
15211955
|
Filing Dt:
|
07/15/2016
|
|
Publication #:
|
|
Pub Dt:
|
11/10/2016
| | | | |
|
Title:
|
DYNAMIC OCCUPANCY PREDICTIVE ROUTING AND METHODS
|
|
