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08/02/2005
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07/20/2004
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09595697
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06/16/2000
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07/29/2008
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06/27/2000
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08/17/2004
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08/09/2000
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04/19/2005
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08/30/2000
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07/26/2005
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09675497
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09/29/2000
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06/22/2004
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10/03/2000
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Title:
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05/03/2005
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09752896
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12/26/2000
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08/17/2004
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04/06/2001
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10/10/2002
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07/18/2006
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04/25/2002
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Title:
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04/11/2006
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08/30/2001
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Pub Dt:
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03/06/2003
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Title:
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05/23/2006
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11/30/2001
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06/05/2003
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10/20/2009
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02/20/2002
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09/06/2005
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05/18/2002
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07/31/2003
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03/13/2007
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07/16/2002
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04/10/2003
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03/19/2013
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05/30/2003
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06/10/2004
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07/20/2010
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08/19/2005
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07/27/2006
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04/14/2009
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09/10/2003
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03/10/2005
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06/23/2009
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09/11/2003
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04/15/2004
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03/30/2010
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09/24/2004
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04/28/2005
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03/16/2010
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12/10/2004
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05/12/2005
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05/19/2009
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12/14/2004
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05/05/2005
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11/09/2010
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12/23/2004
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06/29/2006
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07/20/2006
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09/14/2006
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08/04/2005
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02/24/2009
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10/27/2005
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03/08/2007
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06/12/2012
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04/13/2006
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07/31/2008
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05/02/2008
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Publication #:
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Pub Dt:
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11/05/2009
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Title:
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SINGLE WORKFLOW FOR COLLOBORATIVE NETWORK ROUTING OVER HETEOGENEOUS SYSTEM
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Patent #:
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Issue Dt:
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04/08/2014
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Application #:
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12114422
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Filing Dt:
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05/02/2008
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Publication #:
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Pub Dt:
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11/05/2009
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Title:
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Synchronization of Data Within An ACD System
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Patent #:
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Issue Dt:
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05/06/2014
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Application #:
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12125392
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Filing Dt:
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05/22/2008
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Publication #:
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Pub Dt:
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11/26/2009
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Title:
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AUTOMATED AGENT AVAILABILITY DETECTION
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Patent #:
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Issue Dt:
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08/27/2013
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Application #:
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12141687
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Filing Dt:
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06/18/2008
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Publication #:
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Pub Dt:
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12/24/2009
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Title:
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Method of Unifying Control of Contact Center System
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Patent #:
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Issue Dt:
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12/15/2015
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Application #:
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12150624
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Filing Dt:
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04/30/2008
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Publication #:
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Pub Dt:
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11/05/2009
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Title:
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Super-object in administering system
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Patent #:
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08/14/2012
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12170180
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Filing Dt:
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07/09/2008
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Publication #:
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Pub Dt:
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01/14/2010
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Title:
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IMAGE INSTALLER
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01/15/2013
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12195298
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Filing Dt:
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08/20/2008
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Pub Dt:
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02/26/2009
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Title:
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SYSTEM AND METHOD FOR DYNAMIC TELEPHONY RESOURCE ALLOCATION BETWEEN PREMISE AND HOSTED FACILITIES
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Patent #:
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08/14/2012
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Application #:
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12196094
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Filing Dt:
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08/21/2008
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Pub Dt:
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02/26/2009
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Title:
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SYSTEM AND METHOD FOR DYNAMIC CALL-PROGRESS ANALYSIS AND CALL PROCESSING
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Patent #:
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Issue Dt:
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11/22/2011
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Application #:
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12214754
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Filing Dt:
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06/20/2008
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Publication #:
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Pub Dt:
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12/24/2009
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Title:
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ESTIMATING NUMBER OF AGENTS FOR MULTIPLE CHAT CHANNELS
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Patent #:
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Issue Dt:
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07/21/2015
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12258618
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Filing Dt:
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10/27/2008
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Pub Dt:
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05/21/2009
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Title:
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METHOD AND APPARATUS FOR PROVISIONING CONTACT HANDLING RESOURCES IN A CONTACT CENTER
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Patent #:
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09/10/2013
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12287172
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10/07/2008
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04/08/2010
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Title:
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CUSTOM DATA DISPLAY
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Patent #:
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02/22/2011
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12391184
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02/23/2009
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Publication #:
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Pub Dt:
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09/10/2009
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Title:
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NETWORKED COMPUTER TELEPHONY SYSTEM DRIVEN BY WEB-BASED APPLICATIONS
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08/27/2013
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12423088
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04/14/2009
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10/14/2010
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Title:
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METHOD OF DISPLAYING COMPLEX RELATIONSHIPS
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Patent #:
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09/24/2013
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12780536
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05/14/2010
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11/18/2010
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Title:
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System and Method for Encrypted Media Service in an Interactive Voice Response Service
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10/08/2013
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12860719
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08/20/2010
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02/24/2011
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Title:
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Multi-Channel Interactive Self-Help Application Platform and Method
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10/27/2015
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12860736
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08/20/2010
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02/24/2011
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Title:
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System and Method For Integrating Runtime Usage Statistics With Developing Environment
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04/05/2016
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12861351
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08/23/2010
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02/24/2011
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System And Method For Improved Dynamic Allocation Of Application Resources
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04/09/2013
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13031593
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02/21/2011
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06/16/2011
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NETWORKED COMPUTER TELEPHONY SYSTEM DRIVEN BY WEB-BASED APPLICATIONS
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06/09/2015
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13550066
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07/16/2012
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01/16/2014
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CONTACT CENTER QUEUE PRIORITY MANNAGEMENT METHOD AND SYSTEM
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06/21/2016
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13571198
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08/09/2012
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11/29/2012
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SYSTEM AND METHOD FOR DYNAMIC CALL-PROGRESS ANALYSIS AND CALL PROCESSING
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11/18/2014
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13739983
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01/11/2013
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05/23/2013
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System and Method for Dynamic Telephony Resource Allocation Between Premise and Hosted Facilities
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01/30/2018
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15617616
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06/08/2017
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Title:
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SYSTEMS AND METHODS IN AN ELECTRONIC CONTACT MANAGEMENT SYSTEM TO ESTIMATE REQUIRED STAFF LEVELS FOR MULTI-SKILLED AGENTS
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NONE
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16883143
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05/26/2020
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Pub Dt:
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09/24/2020
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Title:
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METHOD AND APPARATUS FOR DESCRIBING AND PROFILING EMPLOYEE SCHEDULES
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