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INTELLIGENT INBOUND/OUTBOUND COMMUNICATIONS BLENDING
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Patent #:
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02/26/2008
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10098824
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Filing Dt:
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03/15/2002
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Publication #:
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Pub Dt:
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09/18/2003
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Title:
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TOPICAL DYNAMIC CHAT
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Issue Dt:
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08/19/2008
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10099144
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03/15/2002
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Publication #:
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09/18/2003
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Title:
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PRESENCE AWARENESS AGENT
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Patent #:
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10/24/2006
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10108686
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03/27/2002
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Publication #:
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Pub Dt:
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10/02/2003
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Title:
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MANAGING COMMUNICATIONS IN A CALL CENTRE
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Patent #:
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05/29/2007
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10109240
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03/28/2002
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Publication #:
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Pub Dt:
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10/02/2003
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Title:
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USING EXISTING WEB-BASED INFORMATION TO GENERATE RESPONSES TO USER QUERIES
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Patent #:
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10/31/2006
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10117162
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04/05/2002
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Publication #:
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Pub Dt:
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10/09/2003
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Title:
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SYSTEM AND METHOD FOR MINIMIZING OVERRUN AND UNDERRUN ERRORS IN PACKETIZED VOICE TRANSMISSION
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06/06/2006
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10117509
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04/04/2002
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Publication #:
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Pub Dt:
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10/09/2003
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Title:
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VIRTUAL NETWORK MANAGEMENT
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Patent #:
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04/25/2006
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10119783
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04/10/2002
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Title:
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PRESENCE INFORMATION SPECIFYING COMMUNICATION PREFERENCES
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10/04/2005
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10124121
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04/16/2002
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10/16/2003
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Title:
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AUDITORY METHODS FOR PROVIDING INFORMATION ABOUT A TELECOMMUNICATION SYSTEM'S SETTINGS AND STATUS
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Patent #:
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02/06/2007
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10125654
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04/18/2002
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05/22/2003
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Title:
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SYSTEM, DEVICE, AND METHOD FOR IMPROVING COMMUNICATION NETWORK RELIABILITY USING TRUNK SPLITTING
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Patent #:
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Issue Dt:
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09/28/2010
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10126209
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04/19/2002
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Pub Dt:
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10/23/2003
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Title:
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NETWORK SYSTEM HAVING AN INSTRUCTIONAL SEQUENCE FOR PERFORMING PACKET PROCESSING AND OPTIMIZING THE PACKET PROCESSING
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06/27/2006
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10127888
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04/22/2002
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03/06/2003
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Title:
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TOPOLOGY DISCOVERY BY PARTITIONING MULTIPLE DISCOVERY TECHNIQUES
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07/17/2007
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10141444
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05/07/2002
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Pub Dt:
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11/13/2003
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Title:
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METHODS AND SYSTEMS FOR CHANGING A TOPOLOGY OF A NETWORK
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Patent #:
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03/15/2011
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10142192
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05/09/2002
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Title:
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METHOD AND APPARATUS FOR MEASURING RTT IN A CUMULATIVE ACKNOWLEDGMENT TRANSMISSION PROTOCOL
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Patent #:
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04/24/2007
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10145030
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05/15/2002
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Pub Dt:
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11/20/2003
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Title:
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METHODS AND DEVICES FOR BALANCING COMMUNICATIONS USING MATCH RATES
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05/09/2006
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10152716
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05/22/2002
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11/27/2003
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Title:
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APPARATUS AND METHOD FOR TIME-ALIGNMENT OF TWO SIGNALS
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04/11/2006
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10153106
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05/22/2002
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11/27/2003
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Title:
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APPARATUS AND METHOD FOR ECHO CONTROL
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10/18/2005
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10158077
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05/29/2002
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12/04/2003
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Title:
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METHOD AND APPARATUS FOR AUTOMATICALLY DIRECTING CALLS BY AN INVISIBLE AGENT IN A SWITCH
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02/14/2006
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10158369
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05/29/2002
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12/04/2003
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Title:
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METHOD AND APPARATUS FOR THE EFFICIENT UTILIZATION OF TRUNK BANDWIDTH IN A GLOBAL ENTERPRISE
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03/20/2007
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10158680
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05/30/2002
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12/18/2003
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Title:
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WIRELESS NETWORK MEDIUM ACCESS CONTROL PROTOCOL
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06/19/2007
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10159438
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05/30/2002
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12/04/2003
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Title:
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APPARATUS AND METHOD TO COMPENSATE FOR UNSYNCHRONIZED TRANSMISSION OF SYNCHROUS DATA USING A SORTED LIST
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02/27/2007
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10172212
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06/14/2002
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12/18/2003
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Title:
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APPARATUS AND METHOD FOR MEDIA PARAMETERS SELECTION BASED ON NETWORK AND HOST CONDITIONS
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11/17/2009
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10174278
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06/17/2002
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12/18/2003
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WAITING BUT NOT READY
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01/30/2007
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10174860
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06/18/2002
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12/18/2003
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AUTONOMOUS DISPATCHER METHOD AND APPARATUS
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07/17/2007
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10177120
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06/24/2002
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12/25/2003
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VIRTUAL INTERACTION QUEUING USING INTERNET PROTOCOLS
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02/03/2009
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10178762
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06/25/2002
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12/25/2003
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SYSTEM AND METHOD FOR PROVIDING BANDWIDTH MANAGEMENT FOR VPNS
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11/23/2004
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10179936
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06/19/2002
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12/25/2003
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ARRANGEMENT FOR PREDICTING CALL-CENTER STATUS IN A NETWORK CALL-ROUTING SYSTEM
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07/22/2008
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10180527
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06/27/2002
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10/14/2004
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LOCATION-BASED ACCESS CONTROL FOR WIRELESS LOCAL AREA NETWORKS
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10/21/2014
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10184236
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06/26/2002
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11/20/2003
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Method and apparatus for automatic notification and response
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10/14/2008
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06/26/2002
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11/20/2003
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02/23/2010
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06/28/2002
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NETWORK ACCESS DEVICE LOCATION
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10/31/2006
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07/01/2002
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01/01/2004
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02/20/2007
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07/08/2002
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01/08/2004
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07/21/2009
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07/09/2002
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01/15/2004
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MULTI-SITE SOFTWARE LICENSE BALANCING
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02/08/2011
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10191716
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07/09/2002
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01/15/2004
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10/18/2011
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07/10/2002
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01/15/2004
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PREDICTIVE SOFTWARE LICENSE BALANCING
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04/07/2009
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07/10/2002
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01/15/2004
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05/27/2008
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07/10/2002
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01/15/2004
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ERROR CORRECTION METHOD AND APPARATUS FOR TTY ON VOIP TRANSMISSIONS
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04/04/2006
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07/17/2002
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01/22/2004
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04/27/2010
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01/29/2004
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Title:
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PERIODIC SOFTWARE LICENSING SYSTEM
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