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06/05/2003
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07/03/2003
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06/10/2008
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09/18/2003
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05/09/2006
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03/21/2002
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11/20/2003
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11/25/2008
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02/12/2004
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06/15/2010
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11/25/2004
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07/20/2010
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08/19/2005
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07/27/2006
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08/10/2010
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07/09/2003
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01/13/2005
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03/31/2005
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08/22/2006
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03/31/2005
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11/29/2011
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10/27/2005
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CONTACT CENTER CONFERENCING OF E-MAIL MESSAGE
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Patent #:
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Issue Dt:
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07/27/2010
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Application #:
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11124644
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Filing Dt:
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05/06/2005
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Publication #:
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Pub Dt:
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11/09/2006
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Title:
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SIP ACD MULTI-TENANT MECHANISM THAT FACILITATES MULTIPLE LEVELS OF PARTITIONS OR TENANTS
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Patent #:
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Issue Dt:
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01/22/2013
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Application #:
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11128045
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Filing Dt:
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05/12/2005
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Publication #:
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Pub Dt:
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11/16/2006
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Title:
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ENTERPRISE-WIDE OCCUPANCY BASED ROUTING
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Patent #:
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Issue Dt:
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09/18/2012
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Application #:
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11211113
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Filing Dt:
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08/23/2005
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Publication #:
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Pub Dt:
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03/08/2007
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Title:
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MULTI-MEDIA CONTACT CHANNEL IN AGENT STATE CONTROL SYSTEM AND METHOD FOR USE IN A CONTACT CENTER
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Patent #:
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Issue Dt:
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06/04/2013
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Application #:
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11322355
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Filing Dt:
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12/30/2005
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Publication #:
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Pub Dt:
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07/05/2007
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Title:
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DISTRIBUTING TRANSACTIONS AMONG TRANSACTION PROCESSING SYSTEMS
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Patent #:
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Issue Dt:
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07/30/2013
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Application #:
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11455440
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Filing Dt:
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06/19/2006
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Publication #:
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Pub Dt:
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12/20/2007
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Title:
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Customer support using managed real-time communities
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Patent #:
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Issue Dt:
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02/21/2012
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Application #:
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11484829
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Filing Dt:
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07/11/2006
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Title:
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SKILL BASED CHAT FUNCTION IN A COMMUNICATION SYSTEM
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Patent #:
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Issue Dt:
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03/19/2013
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Application #:
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11497891
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Filing Dt:
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08/02/2006
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Publication #:
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Pub Dt:
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02/21/2008
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Title:
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METHOD OF USING VOIP FOR CALLBACK FROM AN ACD
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Patent #:
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Issue Dt:
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01/08/2013
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Application #:
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11556749
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Filing Dt:
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11/06/2006
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Publication #:
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Pub Dt:
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05/08/2008
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Title:
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EMERGENCY RECORDING DURING VOIP SESSION
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Patent #:
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Issue Dt:
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12/15/2015
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Application #:
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11674500
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Filing Dt:
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02/13/2007
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Publication #:
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Pub Dt:
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08/14/2008
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Title:
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AUTOMATIC CONTACT CENTER AGENT ASSISTANT
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Patent #:
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Issue Dt:
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07/09/2013
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Application #:
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11681241
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Filing Dt:
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03/02/2007
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Publication #:
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Pub Dt:
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09/04/2008
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Title:
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METHOD OF SCHEDULING CALLS
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Patent #:
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Issue Dt:
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07/06/2010
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Application #:
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11769186
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Filing Dt:
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06/27/2007
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Publication #:
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Pub Dt:
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01/01/2009
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Title:
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METHOD AND APPARATUS FOR PERFORMING TURNAROUND TESTING ON A DIGITAL SIGNAL 1 BOARD
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Patent #:
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Issue Dt:
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08/06/2013
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Application #:
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11851931
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Filing Dt:
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09/07/2007
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Publication #:
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Pub Dt:
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03/12/2009
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Title:
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Unified Command and Control of a Multiplicity of Heterogeneous Systems Supporting Call Center Functionality
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Patent #:
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Issue Dt:
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05/03/2016
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Application #:
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11865923
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Filing Dt:
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10/02/2007
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Publication #:
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Pub Dt:
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04/02/2009
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Title:
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Deployment Wizard
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Patent #:
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Issue Dt:
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02/25/2014
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Application #:
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11888985
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Filing Dt:
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08/02/2007
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Publication #:
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Pub Dt:
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02/07/2008
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Title:
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TESTING AND MONITORING VOICE OVER INTERNET PROTOCOL (VOIP) SERVICE USING INSTRUMENTED TEST STREAMS TO DETERMINE THE QUALITY, CAPACITY AND UTILIZATION OF THE VOIP NETWORK
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Patent #:
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Issue Dt:
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04/09/2013
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Application #:
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11888986
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Filing Dt:
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08/02/2007
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Publication #:
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Pub Dt:
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02/07/2008
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Title:
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SYSTEM AND METHOD FOR OBJECT REGISTRATION IN A VOIP ENVIRONMENT
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Patent #:
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Issue Dt:
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11/12/2013
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Application #:
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11888987
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Filing Dt:
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08/02/2007
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Publication #:
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Pub Dt:
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02/07/2008
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Title:
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SYSTEM AND METHOD FOR HANDLING MEDIA STREAMS
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Patent #:
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Issue Dt:
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08/05/2014
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Application #:
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11890009
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Filing Dt:
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08/02/2007
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Publication #:
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Pub Dt:
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02/07/2008
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Title:
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VOIP QUALITY BAR AND "TOAST" NOTIFICATIONS
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Patent #:
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Issue Dt:
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07/16/2013
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Application #:
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11890016
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Filing Dt:
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08/03/2007
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Publication #:
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Pub Dt:
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03/06/2008
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Title:
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UNIFIED SESSION DETAIL RECORDS
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Patent #:
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Issue Dt:
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08/27/2013
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Application #:
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11954527
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Filing Dt:
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12/12/2007
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Publication #:
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Pub Dt:
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06/18/2009
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Title:
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SECURE AUTOMATICALLY CONFIGURING, SELF-AUTHENTICATING ADMINISTRATIVE USER WITHOUT A PASSWORD
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Patent #:
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Issue Dt:
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04/12/2011
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Application #:
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11977589
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Filing Dt:
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10/25/2007
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Publication #:
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Pub Dt:
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04/30/2009
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Title:
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ADMINISTERING MULTIPLE TARGET ACD SYSTEMS
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Patent #:
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Issue Dt:
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11/19/2013
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Application #:
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12016065
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Filing Dt:
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01/17/2008
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Publication #:
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Pub Dt:
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07/23/2009
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Title:
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Method for Reporting Activity of Multi-Appearance Call-Center Agent
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Patent #:
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Issue Dt:
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04/09/2013
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Application #:
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12044735
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Filing Dt:
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03/07/2008
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Publication #:
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Pub Dt:
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09/10/2009
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Title:
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EXTENSIBLE PERMISSIONS FOR ADMINISTRATIVE AND TARGET PERMISSIONS
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Patent #:
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Issue Dt:
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06/12/2012
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Application #:
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12054209
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Filing Dt:
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03/24/2008
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Publication #:
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Pub Dt:
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09/24/2009
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Title:
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LEVERAGING A SIP FORKING MODEL FOR DISTRIBUTED CONTACT CENTER ROUTING
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Patent #:
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Issue Dt:
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07/24/2012
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Application #:
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12114357
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Filing Dt:
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05/02/2008
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Publication #:
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Pub Dt:
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11/05/2009
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Title:
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NETWORK ROUTER FOR HETEROGENEOUS ACD SYSTEM
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Patent #:
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Issue Dt:
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08/06/2013
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Application #:
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12114396
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Filing Dt:
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05/02/2008
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Publication #:
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Pub Dt:
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11/05/2009
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Title:
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SINGLE WORKFLOW FOR COLLOBORATIVE NETWORK ROUTING OVER HETEOGENEOUS SYSTEM
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Patent #:
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Issue Dt:
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04/08/2014
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Application #:
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12114422
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Filing Dt:
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05/02/2008
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Publication #:
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Pub Dt:
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11/05/2009
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Title:
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Synchronization of Data Within An ACD System
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Patent #:
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Issue Dt:
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05/06/2014
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Application #:
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12125392
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Filing Dt:
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05/22/2008
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Publication #:
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Pub Dt:
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11/26/2009
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Title:
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AUTOMATED AGENT AVAILABILITY DETECTION
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Patent #:
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Issue Dt:
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08/27/2013
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Application #:
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12141687
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Filing Dt:
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06/18/2008
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Publication #:
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Pub Dt:
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12/24/2009
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Title:
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Method of Unifying Control of Contact Center System
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Patent #:
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Issue Dt:
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12/15/2015
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Application #:
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12150624
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Filing Dt:
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04/30/2008
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Publication #:
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Pub Dt:
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11/05/2009
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Title:
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Super-object in administering system
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Patent #:
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Issue Dt:
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08/14/2012
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Application #:
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12170180
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Filing Dt:
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07/09/2008
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Publication #:
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Pub Dt:
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01/14/2010
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Title:
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IMAGE INSTALLER
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Patent #:
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Issue Dt:
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01/15/2013
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Application #:
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12195298
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Filing Dt:
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08/20/2008
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Publication #:
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Pub Dt:
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02/26/2009
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Title:
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SYSTEM AND METHOD FOR DYNAMIC TELEPHONY RESOURCE ALLOCATION BETWEEN PREMISE AND HOSTED FACILITIES
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Patent #:
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Issue Dt:
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08/14/2012
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Application #:
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12196094
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Filing Dt:
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08/21/2008
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Publication #:
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Pub Dt:
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02/26/2009
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Title:
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SYSTEM AND METHOD FOR DYNAMIC CALL-PROGRESS ANALYSIS AND CALL PROCESSING
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Patent #:
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Issue Dt:
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07/21/2015
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Application #:
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12258618
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Filing Dt:
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10/27/2008
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Publication #:
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Pub Dt:
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05/21/2009
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Title:
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METHOD AND APPARATUS FOR PROVISIONING CONTACT HANDLING RESOURCES IN A CONTACT CENTER
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Patent #:
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Issue Dt:
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05/07/2013
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Application #:
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12264395
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Filing Dt:
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11/04/2008
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Publication #:
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Pub Dt:
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05/06/2010
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Title:
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SYNCHRONIZATION OF MULTIPLE TARGET SYSTEM DATA
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Patent #:
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Issue Dt:
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08/21/2012
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Application #:
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12270238
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Filing Dt:
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11/13/2008
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Publication #:
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Pub Dt:
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05/13/2010
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Title:
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METHOD OF REMOTELY OPERATING CONTACT CENTER SYSTEMS
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Patent #:
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Issue Dt:
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09/27/2016
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Application #:
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12325794
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Filing Dt:
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12/01/2008
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Publication #:
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Pub Dt:
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08/20/2009
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Title:
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ENTERPRISE ENTITY FOR USE IN A CALL CENTER
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Patent #:
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Issue Dt:
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04/02/2013
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Application #:
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12356664
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Filing Dt:
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01/21/2009
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Publication #:
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Pub Dt:
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01/14/2010
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Title:
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METHOD OF UNIFYING CONTROL OF CONTACT CENTER SYSTEM
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Patent #:
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Issue Dt:
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08/27/2013
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Application #:
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12423088
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Filing Dt:
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04/14/2009
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Publication #:
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Pub Dt:
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10/14/2010
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Title:
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METHOD OF DISPLAYING COMPLEX RELATIONSHIPS
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Patent #:
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Issue Dt:
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09/24/2013
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Application #:
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12780536
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Filing Dt:
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05/14/2010
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Publication #:
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Pub Dt:
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11/18/2010
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Title:
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System and Method for Encrypted Media Service in an Interactive Voice Response Service
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Patent #:
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Issue Dt:
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10/08/2013
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Application #:
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12860719
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Filing Dt:
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08/20/2010
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Publication #:
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Pub Dt:
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02/24/2011
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Title:
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Multi-Channel Interactive Self-Help Application Platform and Method
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Patent #:
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Issue Dt:
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10/27/2015
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Application #:
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12860736
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Filing Dt:
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08/20/2010
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Publication #:
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Pub Dt:
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02/24/2011
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Title:
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System and Method For Integrating Runtime Usage Statistics With Developing Environment
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Patent #:
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Issue Dt:
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06/09/2015
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Application #:
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13550066
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Filing Dt:
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07/16/2012
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Publication #:
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Pub Dt:
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01/16/2014
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Title:
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CONTACT CENTER QUEUE PRIORITY MANNAGEMENT METHOD AND SYSTEM
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